Leira Alvarez-Padin
FL
Summary
30 years of professional experience with strong work ethics, integrity , principals, value and respect others. Extensive experience and training in customer satisfaction via phone, in person or in a therapy / clinical environment. Ability to lead and motivate others. Fast learner, ready to take initiative and take the mission, project, team to the next level. I am fluent in Spanish and English adding further reach withing the job and have an understanding of different cultures and backgrounds with vast experience in diverse environments. Advocate for mental health in individuals and family relations. Believe in continual mental, emotional, spiritual and physical growth.
Overview
20
20
years of professional experience
Work History
Founder Non For Profit
Hosanna Lane Farms, City Of Refuge
Healthy Start Preventive Program Care Coordinator
Chemical Addictions Recovery Effort Of Panama City
10.2021 - 07.2023
- Managed up to 35 cases including all bilingual clients
- Enhanced clients care by developing and implementing comprehensive care plans.
- Sole Bilingual Care Coordinator Spanish/English with exclusive care for all bilingual local community for Jackson County Florida.
- Improved communication among healthcare providers, community organizations streamlining the coordination of services for clients.
- Assessed clients needs and connected them with appropriate resources to ensure optimal prevention and education outcomes.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health and living conditions for themselves and their children.
- Collaborated with interdisciplinary teams to provide comprehensive, client-centered care.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and client conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed clients assessments in accordance with current regulations and guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality client care.
Senior Customer Service Professional
Tractor Supply Company
09.2017 - 05.2020
- Enhanced customer satisfaction by efficiently resolving complex issues and providing exceptional support.
- Streamlined communication channels for improved team collaboration and better customer service delivery.
- Established lasting relationships with clients, resulting in increased business retention and repeat customers.
- Mentored junior customer service representatives, fostering a supportive learning environment that encouraged professional growth.
- Coordinated with sales teams to strengthen client relationships through regular follow-ups and updates inquiries.
- Nurtured a positive work environment by promoting teamwork, open communication channels, constructive feedback sessions among peers and superiors.
- Maintained up-to-date knowledge on industry trends, products, services, and competitors to better serve customers with relevant information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Built long-term, loyal customer relations by providing top-notch service.
Resident/Volunteer Christian Recovery Community
Dunklin Memorial Church/Camp
12.2007 - 08.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed a Team of staff for Children Bible education
- Organized activities, events and weekly classes lessons and organization of the children church school.
- Integrated diverse subjects into lessons, promoting interdisciplinary connections for deeper understanding of material.
- Expanded student vocabulary with weekly word challenges, encouraging the use of new words in writing and conversation.
- Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Facilitated Equine Therapy for families of Chemical Dependency Regeneration Program Residents.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Facilitated overcomer groups.
Direct Care Staff/Counselor
Teen Challenge U.S.A
06.2006 - 06.2009
- Enhanced client relationships by providing personalized counseling sessions tailored to individual needs.
- Personal liaison for 19 girls from 13 to 18 years old with life controlling and behavioral issues in a residential setting.
- Implemented evidence-based therapeutic interventions for diverse mental health issues, resulting in improved overall well-being of clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans addressing clients'' specific goals and objectives.
- Maintained detailed documentation of client activities medical administration and procedures, ensuring accurate records and facilitating communication among team members.
- Participated in ongoing professional development to stay current on best practices in the counseling field, consistently providing high-quality services to clients.
- Assisted clients in developing coping strategies for managing stressors, leading to increased resilience and improved daily functioning.
- Adhered to ethical guidelines and maintained confidentiality while working with sensitive client information, upholding professional standards at all times.
- Promoted a safe and inclusive environment within the residential center, ensuring that all individuals felt respected.
- Ensure to follow and implement safety procedures during daily living, events, outside activities and trips with all clients.
- Perform client belonging inventories, check ups, searches and maintain record of property allowed in their rooms.
Marketing/Public Relations/Advertising
Family Care Clinics Central Florida
01.2004 - 12.2004
Education
Iowa State University
Ames, IowaDMACC
Des Moines FloridaPhsycology
Baptist College of Northwest Floirda
Graceville,FLNewton High School
Newton, Iowa1993
Skills
- Bilingual Spanish/English Fluent
- Customer Service Professional
- Team Advocate and coach
- Equine therapy advocate facilitator
- Family/Domestic Abuse advocate
- Management
- Administration
- Detail Oriented
- Record Keeping
- Confidentiality/trustworthy
- Social Work
- Research
Timeline
Healthy Start Preventive Program Care Coordinator
Chemical Addictions Recovery Effort Of Panama City
10.2021 - 07.2023
Senior Customer Service Professional
Tractor Supply Company
09.2017 - 05.2020
Resident/Volunteer Christian Recovery Community
Dunklin Memorial Church/Camp
12.2007 - 08.2016
Direct Care Staff/Counselor
Teen Challenge U.S.A
06.2006 - 06.2009
Marketing/Public Relations/Advertising
Family Care Clinics Central Florida
01.2004 - 12.2004
Founder Non For Profit
Hosanna Lane Farms, City Of Refuge
Iowa State University
DMACC
Phsycology
Baptist College of Northwest Floirda
Newton High School