Leira Rodriguez
Wesley Chapel,FL
Summary
Hardworking, as well as a dependable professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints, counting cash, ordering products, checking cashier drawers, helping out with customer satisfaction, creating schedules, editing schedules, customer service and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations and proficient in two language's (Spanish, and English).
Overview
7
7
years of professional experience
Work History
Amazon
Seasonal Delivery Driver
08.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Sales Associate
Petco Animal Supplies Stores Inc.
01.2023 - 01.2024
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased repeat business by developing strong relationships with guests and providing exceptional service.
- Managed returns, exchanges and refunds in accordance with store policy.
Housekeeping Manager
Self Employed Services
04.2018 - 01.2023
- Coordinated maintenance activities with outside contractors as required.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Maintained accurate records of supplies and equipment inventory.
- Ensured compliance with safety regulations and health codes.
- Performed quality control inspections for guest rooms and public areas.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Cashier Manager
Deli Plus Supermarket
03.2019 - 12.2022
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Provided guidance and assistance to new hires during the onboarding process.
- Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Investigated discrepancies between actual inventory levels versus system reports.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Verified customer age requirement for alcohol or tobacco purchases.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL08-2025
High School Diploma -
Hillsborough High School
Tampa, FL05-2021
Skills
- Store Opening and Closing
- Staff Training
- Operations leadership
- Retail Operations
- Attention to Detail
- Time Management
- Documentation And Reporting
- Mentoring and Coaching
- Schedule Maintenance
- Punctual and Reliable
- Policy Enforcement
- Cash Register Operation
- Customer Service
- Customer Complaint Resolution
- Store opening and closing procedures
- Shift Scheduling
- Order Management
- Workplace Safety
- Strategic Planning
- Complex Problem-Solving
- Verbal communication
- Dependable and responsible
- Multitasking
- Critical thinking
- Active listening
- Calm under pressure
- Attention to detail
- Flexible and adaptable
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
other,true,other
References
References available upon request.
Timeline
Amazon
Seasonal Delivery Driver
08.2024 - 12.2024
Front Desk Sales Associate
Petco Animal Supplies Stores Inc.
01.2023 - 01.2024
Cashier Manager
Deli Plus Supermarket
03.2019 - 12.2022
Housekeeping Manager
Self Employed Services
04.2018 - 01.2023
High School Diploma -
Hillsborough High School
Associate of Arts - Business Administration And Management
Hillsborough Community College
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