Leisa Dawson
Elmwood,IL
Summary
Dynamic leader with a proven track record at Cook Polymer Technologies, excelling in coaching and mentoring, and technical knowledge. Elevated team performance and production quality through effective training and process optimization. Demonstrated excellence in customer service and workplace safety, achieving consistent on-time delivery and high-quality standards.
Overview
33
33
years of professional experience
Work History
1st Shift Supervisor
Cook Polymer Technologies
Opening Cashier
Casey's General Stores
08.2021 - 05.2024
- Assisted customers with inquiries, providing helpful information and resolving issues promptly.
- Contributed to a welcoming store environment for both employees and customers through a friendly and professional demeanor.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
1st Shift Supervisor
Cook Polymer Technologies
01.2019 - 06.2021
- Led daily meetings with staff to discuss goals, challenges faced, and potential improvements in processes or procedures to enhance overall performance.
- Collaborated with other supervisors in cross-functional projects, streamlining workflows across departments for maximum efficiency.
- Monitored production quality, addressing issues promptly to minimize defects and maintain high standards.
- Trained new employees and conducted refresher training for current employees.
- Supervised, directed, trained and assisted staff in performing support functions related to function assigned.
- Established effective communication channels between team members, fostering collaboration and problem-solving capabilities.
- Coordinated with maintenance teams for timely equipment repairs and preventative maintenance to minimize downtime during shifts.
- Maintained accurate records of employee attendance, performance metrics, and production data for management review.
- Initiated performance reviews for employees within area of responsibility.
- Achieved consistent on-time delivery of products by closely monitoring progress against deadlines and adjusting resources as necessary.
- Evaluated workstations regularly for optimization opportunities, resulting in increased productivity while maintaining ergonomic standards.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
Melt Extrusion Operator
Cook Polymer Technologies
03.2012 - 01.2019
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
- Assisted in training new employees on extrusion equipment operation, safety protocols, and company standards.
- Set up and operated extrusion machines to derive plastic compounds.
- Operated multiple extrusion lines to extrude various tubes, wires, and structural shapes used in manufacturing of Medical products.
- Participated in quality control audits, implementing corrective actions when necessary to maintain high-quality standards.
- Examined and troubleshot extruder, controls, and water trough.
- Communicated machine production and material process status with relief shifts and management.
- Complied with all regulatory requirements for safety protocols and environmental protection during the extrusion process.
- Completed product traceability, logs, and production reports to accurately document extrusion-related activities.
- Took apart machinery, cleaned parts, and replaced damaged or worn out components.
- Exemplified positive attitude as team member in dynamic, fast-paced environment and remained composed and professional during complex challenges.
- Maintained a clean and organized work environment, reinforcing safety guidelines to minimize accidents.
Customer Service Representative
Affina Corporation
04.1991 - 01.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Farmington High School
Farmington, IL05.1989
Skills
- Workplace Safety
- Customer service focus
- Positive Attitude
- Decision-making capabilities
- Coaching and Mentoring
- Employee Training
- Policy Enforcement
- Emergency Preparedness
- Technical knowledge
- Team motivation
- Strong verbal and written communication
- Cash Handling
- POS System Operation
- Daily workflows
- Inventory Counts
- Professional Appearance
- Safety processes and procedures
- Quality Inspections
- Equipment Troubleshooting
- Self Motivated
- Lead by Example
Timeline
Opening Cashier
Casey's General Stores
08.2021 - 05.2024
1st Shift Supervisor
Cook Polymer Technologies
01.2019 - 06.2021
Melt Extrusion Operator
Cook Polymer Technologies
03.2012 - 01.2019
Customer Service Representative
Affina Corporation
04.1991 - 01.2003
1st Shift Supervisor
Cook Polymer Technologies
High School Diploma -
Farmington High School
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