Thomas Garvey
Birmingham,AL
Summary
Dynamic Shift Supervisor at CVS with a proven track record in staff management and customer satisfaction. Expert in cash handling and inventory control, I successfully trained teams to enhance operational efficiency, resolving issues swiftly to boost loyalty. Committed to fostering a positive work environment while achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
CVS
01.2022 - 07.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Implemented inventory management techniques, reducing stock discrepancies and improving accuracy.
Cook
Freddy's Frozen Custard & Steakburgers
04.2021 - 11.2021
- Prepared menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management, ensuring fresh ingredients were available.
- Collaborated with team members to optimize food preparation efficiency.
Ski Instructor
Park City Ski Resort
12.2019 - 04.2020
- Instructed diverse groups of students in skiing techniques and safety protocols.
- Assisted in maintaining equipment by performing regular inspections and minor repairs.
- Monitored student progress and provided constructive feedback to enhance performance.
Pizza Delivery Driver
Donatoes Pizza
03.2019 - 11.2019
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Maintained accurate cash handling procedures during transactions and delivery confirmations.
- Communicated effectively with customers regarding order status and delivery timelines.
Education
General Studies
Jefferson State Community College
Birmingham, Alabama, ALInformation Technology
Virginia College
BirminghamHigh School Diploma -
Gulf Breeze High School
Gulf Breeze, FL05-2017
Skills
- Cash handling
- Inventory control
- Problem-solving
- Positive attitude
- Team motivation
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Staff motivation
- Inventory control and record keeping
- Operations management
Timeline
Shift Supervisor
CVS
01.2022 - 07.2025
Cook
Freddy's Frozen Custard & Steakburgers
04.2021 - 11.2021
Ski Instructor
Park City Ski Resort
12.2019 - 04.2020
Pizza Delivery Driver
Donatoes Pizza
03.2019 - 11.2019
General Studies
Jefferson State Community College
Information Technology
Virginia College
High School Diploma -
Gulf Breeze High School