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Hi, I’m
Leisa Jones
Baton Rouge,La
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
12
years of professional experience
Work History
Alsco Linen Service
Outside sales representative
Job overview
- Work as mixed rep, which means I sell food and beverage, healthcare, and Industrial accounts
- Emphasis was on healthcare
- Hit 245 percent to goal fourth quarter of 2023: heavy Cold Calling, extensive travel in large territory, Pipeline management, nurtured leads, built relationships.
Majestic Domestics Cleaning Service
General Manager / Sales Manager
Job overview
- Responsible for day-to-day operations, scheduling, sales quotes, P&L, Recruiting, onboarding, Evaluations, and firing managed team of 24 cleaners in the field through Slack and Zoom
- Served as Mentor and Coach to managers and cleaners
- Handled Escalated clients or employee situations
- Determined acceptable wages for new employees and raises as well
- Advised owner on day-to-day and gave recommendations for improving or mitigating risk-developed strategies to scale business
- Acted as IOS integrator for two firms with 1.4 million in revenue
- Advised on marketing and managed recruitment strategies
- Assisted with creating core values of both companies and assured staff was aligned with goals
- Reviewed handbook for accuracy and ensured it met legal requirements
- Researched new products or technology that would improve efficiency or productivity
- Did Competitive analysis as needed
- Implemented new technology or programs to improve productivity or efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Mimi's Maids
Owner
Job overview
- Responsible for in-person sales, account retention, social media, estimates, bookkeeping, training, and inspection of home post-cleaning to ensure standards are met
- Customer Service by phone, email, and in person
- All HR including hiring, firing, counseling when service is not acceptable, and onboarding
- Managed recruitment pipeline and used various social media and job boards to attract talent-marketing for business, including building website, designing logo, and managing social media pages.
The Royal Standard
Customer Service Sales Rep
Job overview
- Telephone Sales and Customer Service for Wholesale Division
- Order processing, product suggestions, and recommendations
- Sold to small and medium-sized businesses
- Responsible for Company Email at Corporate offices using custom templates that I developed over time with TRS
- I researched shipping concerns and customer service-related issues in NetSuite
- Built strong relationships to drive increased profit, Consistently achieve deadlines and goals, and give extra projects to grow business
- Led team of three CSRs during markets and shows
- Given project to retain and welcome back inactive customers.
Got It Maid
Owner
Job overview
- Owned and operated a small cleaning service that assists seniors exclusively
- Customer service, profit and loss, marketing, supervision of employees, hiring, scheduling, and training.
Red Cap Staffing
Branch Operations Manager
04.2024 - 09.2024
Job overview
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Evaluated and negotiated contracts to procure favorable financial terms.
Greentree Credit Solutions
Collections Representative
11.2019 - 04.2022
Job overview
- Early Stage Collections for Mortgage Company
- Escalations, and negotiations to bring account current
- Worked on auto-dialer in Call Center
- The average number of calls a day 195-200, depending on queue volume and are being contacted
- Performed customer service, welcomed calls to new portfolios, and assisted manager with any questions new hires might have.
CreditAssist Financial Services
Debt Settlement Sales
09.2015 - 11.2019
Job overview
- Sales of Debt settlement program in call center environment
- Consistently met goal and was top sales in office
- Responsible for retention and escalations on as-needed basis.
Yellowbook USA
Media Consultant
07.2012 - 08.2015
Job overview
- Responsible for new business and revenue sales in Business to Business outside sales environment
- Heavy cold calling, and prospecting for new business
- Consistently grew existing revenue by 27 percent, and retained a high percentage of revenue as well
- Led office in online advertising sales
- Mentored new employees as needed, and took a position as team lead for a team of four employees when office was without DSM-worked closely with clients using consultative-based sales.
Education
Louisiana State University And A&M College, Baton Rouge, LA
12.2007 - 05.2008
Skills
Interpersonal Communication
Software
Timeline
Branch Operations Manager
Red Cap Staffing
04.2024 - 09.2024
Collections Representative
Greentree Credit Solutions
11.2019 - 04.2022
Debt Settlement Sales
CreditAssist Financial Services
09.2015 - 11.2019
Media Consultant
Yellowbook USA
07.2012 - 08.2015
Louisiana State University And A&M College
12.2007 - 05.2008
Outside sales representative
Alsco Linen Service
General Manager / Sales Manager
Majestic Domestics Cleaning Service
Owner
Mimi's Maids
Customer Service Sales Rep
The Royal Standard
Owner
Got It Maid
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