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Hi, I’m
Leisa Jones
Baton Rouge,La
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
12
years of professional experience
Work History
Alsco Linen Service
Outside sales representative
Job overview
- Work as mixed rep, which means I sell food and beverage, healthcare, and Industrial accounts
- Emphasis was on healthcare
- Hit 245 percent to goal fourth quarter of 2023: heavy Cold Calling, extensive travel in large territory, Pipeline management, nurtured leads, built relationships.
Majestic Domestics Cleaning Service
General Manager / Sales Manager
Job overview
- Responsible for day-to-day operations, scheduling, sales quotes, P&L, Recruiting, onboarding, Evaluations, and firing managed team of 24 cleaners in the field through Slack and Zoom
- Served as Mentor and Coach to managers and cleaners
- Handled Escalated clients or employee situations
- Determined acceptable wages for new employees and raises as well
- Advised owner on day-to-day and gave recommendations for improving or mitigating risk-developed strategies to scale business
- Acted as IOS integrator for two firms with 1.4 million in revenue
- Advised on marketing and managed recruitment strategies
- Assisted with creating core values of both companies and assured staff was aligned with goals
- Reviewed handbook for accuracy and ensured it met legal requirements
- Researched new products or technology that would improve efficiency or productivity
- Did Competitive analysis as needed
- Implemented new technology or programs to improve productivity or efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Mimi's Maids
Owner
Job overview
- Responsible for in-person sales, account retention, social media, estimates, bookkeeping, training, and inspection of home post-cleaning to ensure standards are met
- Customer Service by phone, email, and in person
- All HR including hiring, firing, counseling when service is not acceptable, and onboarding
- Managed recruitment pipeline and used various social media and job boards to attract talent-marketing for business, including building website, designing logo, and managing social media pages.
The Royal Standard
Customer Service Sales Rep
Job overview
- Telephone Sales and Customer Service for Wholesale Division
- Order processing, product suggestions, and recommendations
- Sold to small and medium-sized businesses
- Responsible for Company Email at Corporate offices using custom templates that I developed over time with TRS
- I researched shipping concerns and customer service-related issues in NetSuite
- Built strong relationships to drive increased profit, Consistently achieve deadlines and goals, and give extra projects to grow business
- Led team of three CSRs during markets and shows
- Given project to retain and welcome back inactive customers.
Got It Maid
Owner
Job overview
- Owned and operated a small cleaning service that assists seniors exclusively
- Customer service, profit and loss, marketing, supervision of employees, hiring, scheduling, and training.
Red Cap Staffing
Branch Operations Manager
04.2024 - 09.2024
Job overview
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Evaluated and negotiated contracts to procure favorable financial terms.
Greentree Credit Solutions
Collections Representative
11.2019 - 04.2022
Job overview
- Early Stage Collections for Mortgage Company
- Escalations, and negotiations to bring account current
- Worked on auto-dialer in Call Center
- The average number of calls a day 195-200, depending on queue volume and are being contacted
- Performed customer service, welcomed calls to new portfolios, and assisted manager with any questions new hires might have.
CreditAssist Financial Services
Debt Settlement Sales
09.2015 - 11.2019
Job overview
- Sales of Debt settlement program in call center environment
- Consistently met goal and was top sales in office
- Responsible for retention and escalations on as-needed basis.
Yellowbook USA
Media Consultant
07.2012 - 08.2015
Job overview
- Responsible for new business and revenue sales in Business to Business outside sales environment
- Heavy cold calling, and prospecting for new business
- Consistently grew existing revenue by 27 percent, and retained a high percentage of revenue as well
- Led office in online advertising sales
- Mentored new employees as needed, and took a position as team lead for a team of four employees when office was without DSM-worked closely with clients using consultative-based sales.
Education
Louisiana State University And A&M CollegeBaton Rouge, LA
12.2007 - 05.2008
Skills
Interpersonal Communication
Microsoft Office Suite
Relationship Building
Team Collaboration
Territory Development
Lead prospecting
Sales management
Sales Cycle Management
Contract Negotiation
Team Leadership
Performance Management
Time Management
Business Development
Staff Management
Sales team training
Strategic Planning
Office Management
Scheduling
Human Resources Management (HRM)
Software
Timeline
Branch Operations Manager
Red Cap Staffing
04.2024 - 09.2024
Collections Representative
Greentree Credit Solutions
11.2019 - 04.2022
Debt Settlement Sales
CreditAssist Financial Services
09.2015 - 11.2019
Media Consultant
Yellowbook USA
07.2012 - 08.2015
Louisiana State University And A&M College
12.2007 - 05.2008
Outside sales representative
Alsco Linen Service
General Manager / Sales Manager
Majestic Domestics Cleaning Service
Owner
Mimi's Maids
Customer Service Sales Rep
The Royal Standard
Owner
Got It Maid