Leisa Vaughn
Odessa,TX
Summary
Accomplished Cashier Team Lead with a proven track record at CVS Pharmacy, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and cash handling, training staff to reduce transaction errors significantly. Known for a positive attitude and reliability, consistently achieving high service levels without exceeding a 1% error rate in cash management. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
CVS Pharmacy
09.2017 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
Cashier Trainer
Porter's Thriftway
02.2015 - 06.2017
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and perfectly knew every item in the store and where it was located.
Floor Associate/Sales Associate
Commercial Food Service EQP
02.2011 - 09.2014
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Cashier/Cook
Jack In The Box
02.2010 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Administrative Assistant - Computerized Administrative Assistant
American Commercial College of Texas
Odessa, TX10.2010
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
Timeline
Cashier Team Lead
CVS Pharmacy
09.2017 - 09.2022
Cashier Trainer
Porter's Thriftway
02.2015 - 06.2017
Floor Associate/Sales Associate
Commercial Food Service EQP
02.2011 - 09.2014
Cashier/Cook
Jack In The Box
02.2010 - 02.2011
Administrative Assistant - Computerized Administrative Assistant
American Commercial College of Texas
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