Leisa Michelle McKinney
Lady Lake,FL
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Lakeview Healthcare System
Summerfield, FL
08.2024 - Current
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Medical Office Manager
Lakeview Internal Medicine
The Villages, FL
06.2010 - 09.2016
- Trained new staff on office procedures, software programs and customer service protocols.
- Implemented an electronic health record system that streamlined workflow across departments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Recruited qualified candidates for open positions within the practice when necessary.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Managed staff scheduling and set patient scheduling policy.
- Coordinated logistics for internal and external staff meetings and conferences.
- Pitched in to help with office tasks during busy periods and staff absences.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Organized and maintained documents, files and records.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Monitored office supplies to replenish needed inventory before depletion.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated and conducted classes to teach procedures to new staff members.
- Established work procedures or schedules to organize daily work of administrative staff.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Senior Clerk
Division Of Motor Vehicles
Orlando, FL
04.2004 - 08.2007
- Ensured compliance with established policies, procedures and regulations.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Resolved customer complaints or escalated issues when appropriate to ensure customer satisfaction was met.
- Provided administrative support to senior staff members by completing assigned tasks in a timely manner.
- Developed strategies for improving overall efficiency in the workplace through process automation initiatives.
- Developed procedures to streamline workflow processes across multiple departments.
- Processed incoming payments from customers and ensured accuracy of data entry into computer system.
- Reviewed contracts prior to execution to ensure compliance with organizational policies and regulations.
- Coordinated meetings between senior staff members and external vendors and clients as needed.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Reviewed contracts for accuracy before submitting them for approval.
- Restocked office supplies and placed orders for new items.
- Completed daily clerical tasks to support smooth operations.
- Verified details, filed documentation and produced travel and expense reports.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Operated cash register to process cash, check, and credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Answered telephones, directed calls, and took messages.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Typed, formatted and edited correspondence and other documents.
- Copied, sorted and filed records of office activities and business transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Inventoried and ordered materials, supplies and services.
- Coordinated travel arrangements for office personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Completed and mailed contracts, invoices or checks.
Education
High School Diploma -
Lincoln High School
Tallahassee, FL06-1988
Skills
- Billing support
- Medical office administration
- Letter preparation
- Records management
- Pre-hospital care
- Patient scheduling
- Insurance verifications
- Medical terminology
- HIPAA compliance
- Petty cash management
- Co-payment collection
- Documentation
- Appointment setting
- Patient relations
- Appointment scheduling
- Electronic medical records
- Reminder calls
- Front desk operations
- HIPAA guidelines
- Appointment management
- Telephone etiquette
- Insurance verification
- Inventory oversight
- EMR / EHR
- Workflow optimization
- Patient reception management
- Patient callbacks
- Payment collection
- Office administration
Timeline
Medical Receptionist
Lakeview Healthcare System
08.2024 - Current
Medical Office Manager
Lakeview Internal Medicine
06.2010 - 09.2016
Senior Clerk
Division Of Motor Vehicles
04.2004 - 08.2007
High School Diploma -
Lincoln High School
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