Paycom Safety attendants ensure the safety of all employees with in the Paycom buildings, customer service and department relations, reporting any safety violations to proper authorities and monitor and secure the cafeteria.
Overview
13
13
years of professional experience
Work History
Employee Service Coordinator Team Leader/ HR
Paycom
Oklahoma City, OK
03.2023 - Current
Assisted in the development of training materials related to service coordination processes.
Worked closely with other departments within the company to ensure successful completion of projects.
Updated internal systems with information related to new or revised services.
Developed strategies for improving customer experience with the organization's services.
Conducted regular meetings with departmental staff to discuss current initiatives and projects.
Monitored staff performance and provided feedback on areas of improvement needed.
Ordered supplies for C level and assisted with organizing the supply area
Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Organized and manned a crew of 15 employees
Safety Attendant/ HR
Paycom
Oklahoma City, OK, OK
10.2022 - 03.2023
Ensure security at the metal detectors
Monitor lunch lines for swipes
Address any safety concerns
Organization and auditing of uniforms
Lending a hand across departments
Setup Packet Specialist
Paycom
Oklahoma City, OK
09.2018 - 10.2022
Worked closely with team members and team members from various departments to develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Managed communication with multiple departments that consistently provided updates regarding open deals.
Juggled multiple spreadsheets that housed the details for each assignment. Such as a deals complete date, a deal in progress to complete date, etc.
Displayed customer service across all departments and assisted in deescalating issues that may arise.
Help assist in gathering training martial to better improve our processes.
OPS Admin
Paycom
Oklahoma City, OK
08.2017 - 09.2018
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with team leaders on quality audits.
Enforced company rules for safety and operations.
Maintained the leadership library by sending out reminder emails and updating the books checked out
Assisted in various departments with projects as needed.
Maintained organization and task orientation to deliver quality results upon deadlines
Assistant Property Manager
Case & Associates Commercial
Oklahoma City, OK
09.2015 - 06.2017
Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Explained policies and procedures to tenants and enforced rules.
Handled resident complaints and expedited maintenance requests.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Kept records of correspondence with residents and tenants.
Escalated critical issues to property manager to promote immediate resolution.
Collected monthly assessments, rental fees, deposits and payments.
Updated tenant and unit information to keep current in housing database.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Conducted apartment tours for potential tenants and answered questions about property.
Back of House Trainer
Chickfila
Oklahoma City, OK, OK
04.2013 - 10.2018
Trained newly hired top talent to fill key positions and maximize productivity.
Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Crossed trained to run front and back of house.
Developed practical training programs to impart knowledge and improve individual skill sets.
Monitored training effectiveness through observation and being hands on.
Created tests, exercises and role-plays for courses to verify competency.
Shift Manager
Aldi
Oklahoma City, OK, OK
02.2011 - 09.2015
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Handled customer complaints, questions and inquiries.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Associate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer at Mphasis LtdAssociate Vice President, Delivery Lead, Project Manager, Service Manager, Project Leader, Team Leader, Test Manager, BA & Senior Developer at Mphasis Ltd