Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leisha Nutt

Oklahoma City,OK

Summary

Paycom Safety attendants ensure the safety of all employees with in the Paycom buildings, customer service and department relations, reporting any safety violations to proper authorities and monitor and secure the cafeteria.

Overview

13
13
years of professional experience

Work History

Employee Service Coordinator Team Leader/ HR

Paycom
Oklahoma City, OK
03.2023 - Current
  • Assisted in the development of training materials related to service coordination processes.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Updated internal systems with information related to new or revised services.
  • Developed strategies for improving customer experience with the organization's services.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Ordered supplies for C level and assisted with organizing the supply area
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Organized and manned a crew of 15 employees

Safety Attendant/ HR

Paycom
Oklahoma City, OK, OK
10.2022 - 03.2023
  • Ensure security at the metal detectors
  • Monitor lunch lines for swipes
  • Address any safety concerns
  • Organization and auditing of uniforms
  • Lending a hand across departments

Setup Packet Specialist

Paycom
Oklahoma City, OK
09.2018 - 10.2022
  • Worked closely with team members and team members from various departments to develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Managed communication with multiple departments that consistently provided updates regarding open deals.
  • Juggled multiple spreadsheets that housed the details for each assignment. Such as a deals complete date, a deal in progress to complete date, etc.
  • Displayed customer service across all departments and assisted in deescalating issues that may arise.
  • Help assist in gathering training martial to better improve our processes.

OPS Admin

Paycom
Oklahoma City, OK
08.2017 - 09.2018
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with team leaders on quality audits.
  • Enforced company rules for safety and operations.
  • Maintained the leadership library by sending out reminder emails and updating the books checked out
  • Assisted in various departments with projects as needed.
  • Maintained organization and task orientation to deliver quality results upon deadlines

Assistant Property Manager

Case & Associates Commercial
Oklahoma City, OK
09.2015 - 06.2017
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted apartment tours for potential tenants and answered questions about property.

Back of House Trainer

Chickfila
Oklahoma City, OK, OK
04.2013 - 10.2018
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Crossed trained to run front and back of house.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Monitored training effectiveness through observation and being hands on.
  • Created tests, exercises and role-plays for courses to verify competency.

Shift Manager

Aldi
Oklahoma City, OK, OK
02.2011 - 09.2015
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Handled customer complaints, questions and inquiries.

Education

High School Diploma -

Faith Christian Academy
Oklahoma City, OK
05.2008

Skills

  • Strategic Planning and Review
  • Best Practices and Standards
  • Data Quality Review
  • Organizational Skills
  • Client focused and Client relations
  • Solution Oriented
  • Team Oriented
  • Microsoft Office
  • Friendly, Positive Attitude
  • Goal Driven
  • Team Building
  • Customer Service
  • Problem Resolution
  • Team Management

Timeline

Employee Service Coordinator Team Leader/ HR

Paycom
03.2023 - Current

Safety Attendant/ HR

Paycom
10.2022 - 03.2023

Setup Packet Specialist

Paycom
09.2018 - 10.2022

OPS Admin

Paycom
08.2017 - 09.2018

Assistant Property Manager

Case & Associates Commercial
09.2015 - 06.2017

Back of House Trainer

Chickfila
04.2013 - 10.2018

Shift Manager

Aldi
02.2011 - 09.2015

High School Diploma -

Faith Christian Academy

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Leisha Nutt