Jannette Cruz
Palm Springs,FL
Summary
Knowledgeable and attentive Childcare Provider skilled in creating safe and nurturing environments for children of all ages. Exceptional communicator with strong problem-solving and conflict resolution abilities. Highly organized employee dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual with exemplary multitasking, time management and customer service skills. Offering reliable experience of providing administrative support to people with excellent communication skills and proven ability to manage projects successfully. Focused on providing on-time and accurate departmental support.
Overview
11
11
years of professional experience
Work History
Childcare Provider
Self Employed Services
Palm Springs, FL
07.2020 - Current
- Provide care to children inside and outside the home.
- Ensure a healthy and safe environment for children when parents are away.
- Prepares healthy snacks and meals, maintaining daily feeding and care routines.
- Performs light housework, including laundry.
- Leads children in fun activities, such as playground visits, arts and crafts projects.
- Encourages older children to complete chores.
- Helps with homework and tutoring, as needed.
- Meets physical, social, and emotional needs of children in their care.
- Provides structure and communicates consistent behavior expectations.
- Encourages healthy habits and hygiene, and helps with potty training.
- Transport children, including school pickup and drop-off, playdates, and activities.
- Keeps in contact with parents, alerting them of symtoms of illness, as well as everyday accidents and challenges.
- Communicate information from teachers to parents as needed.
Front Desk Receptionist,
Spinal Health Performance
West Palm Beach, FL
05.2013 - 07.2020
- Greeted patients warmly and made them feel welcome as they arrive for their appointment, confirm reservations, and identification and collect appropriate fees.
- Answered incoming calls, redirected callers to the appropriate personnel, and took messages as needed.
- Assisted with schedules, reschedules, and cancels appointments for patients.
- Maintained an organized reception area and ensured that all patient were attended to promptly.
- Verifies insurance eligibility and benefits.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of patients information.
- Provided administrative support, such as scanning, copying, and faxing documents; ordering office supplies; and performing other miscellaneous office duties as needed.
Education
Medical Assistant Associate Degree -
Interamerican University-
Arecibo, Puerto Rico05-1992
High School Diploma -
Domingo Aponte Collazo High School
Lares, Puerto Rico05-1989
Skills
- Bilingual both oral and written in English
and Spanish - Customer Service and Communication Skills
- Interpersonal Skills and Management Skills
- Able to work under pressure
Teamwork - Independent and Ability to multitask
- Ability to learn and adapt quickly in a fast-
paced environment - MS Office/ Web Technologies
- Child Supervision / Personal Hygiene Assistance
- Lesson Plan Development
- Meal Preparation
Timeline
Childcare Provider
Self Employed Services
07.2020 - Current
Front Desk Receptionist,
Spinal Health Performance
05.2013 - 07.2020
Medical Assistant Associate Degree -
Interamerican University-
High School Diploma -
Domingo Aponte Collazo High School