Summary
Overview
Work History
Education
Skills
Timeline
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Leisha Wilhoite

Huntsville,AL

Summary

Detail-oriented team player with strong organizational skills. Reliable and outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customer's and providing comprehensive service. Willing to take on added responsibilities to meet team goals. Willing to learn almost anything.

Overview

15
15
years of professional experience

Work History

Car Salesperson

Valley Chevrolet GMC
06.2015 - Current
  • Negotiate purchase prices and explain sales, warranty, and optional products.
  • Cultivate strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answer telephone and email inquirie's from potential customer's.
  • Follow-up on warm internet lead's and respond to customer question's about vehicle availability, price, and option's while fielding inquiries from various marketing website's.
  • Demonstrate exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greet customers on lot and in showroom to answer question's about brand and available inventory.
  • Boost customer satisfaction by providing comprehensive information on vehicle features and options.
  • Deliver high-quality service by addressing customer concerns promptly and professionally.
  • Conduct detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitate clear communication between dealership and customer's during the finalization of sales transaction's, ensuring all parties were fully informed throughout the process.
  • Demonstrate automobile's by explaining characteristic's, capabilitie's, and feature's, taking test drive's and explaining warrantie's and service's.
  • Maintain open lines of communication with colleague's across department's to ensure a seamless experience for client's throughout the entire sales process.
  • Deliver energetic response's to customer's in-store and by telephone, going above and beyond to serve needs.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Engage in friendly conversation with customer to better uncover individual needs.
  • Develop strong rapport with customer's and create positive impression of business.
  • Build customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customer's by maintaining store organization and cleanliness.
  • Responded to customer enquirie's via telephone and email.
  • Use in-store system to locate inventory and place special orders for customer's.

Account Manager

Personalized Prints
10.2010 - 07.2015
  • Managed a diverse portfolio of account's, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Recorded accurate and efficient records in customer database.
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Lincoln County High School
Fayetteville, TN

Skills

  • Building rapport
  • Sales presentations
  • Goal oriented
  • Price negotiation
  • Customer service
  • Relationship building
  • Friendly and enthusiastic
  • Follow-up skills
  • Team collaboration
  • Email and telephone etiquette
  • Appointment scheduling
  • Adaptable and flexible
  • Honest and dependable
  • Customer assistance
  • Reliable and responsible
  • Friendly and helpful
  • Team cooperation
  • Organization

Timeline

Car Salesperson

Valley Chevrolet GMC
06.2015 - Current

Account Manager

Personalized Prints
10.2010 - 07.2015

Lincoln County High School

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Leisha Wilhoite