Leishka Thomas
Hanover,PA
Summary
Driven and resourceful administrative professional with experience assisting high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
Work History
Customer Service Representative
Supreme Lending, Acquired Meridian Home Mortgage Corporation
4 2021 - 9 2021
- Actively worked with clients to understand their wants and needs and assist/advise them on a mutual path forward.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and filtered major issues for supervisor escalation.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
Erickson Living®
2017.04 - 2018.03
- Used Microsoft software to coordinate meetings, appointments, and tasks for senior executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated complex annual meeting involving multiple presenters, high number of attendees, remote location arrangements and senior executive accommodations.
Receptionist
Erickson Living®
2015.09 - 2017.04
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Ballroom Dance Instructor
Arthur Murray Dance Studio
2014.09 - 2015.09
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Encouraged students to pursue further training sessions.
Education
Bachelor of Science - Criminology/Criminal Justice
University of Maryland - College Park
College Park, MD 2015.08 - Current
Associate of Arts - Criminal Justice
Anne Arundel Community College
Arnold, MD 2013.08 - 2015.06
High School Diploma -
Severn School
Severna Park 2009.08 - 2013.06
Skills
Sales expertise
Administrative support
Professional demeanor on calls
Recordkeeping strengths
Advanced MS Office Suite
Filing and data archiving
Travel accommodations
Project planning
Schedule & calendar planning
Languages
Bilingual (Native Spanish)
Timeline
Administrative Assistant
Erickson Living®
2017.04 - 2018.03
Receptionist
Erickson Living®
2015.09 - 2017.04
Bachelor of Science - Criminology/Criminal Justice
University of Maryland - College Park
2015.08 - Current
Certified Ballroom Dance Instructor
Arthur Murray Dance Studio
2014.09 - 2015.09
Associate of Arts - Criminal Justice
Anne Arundel Community College
2013.08 - 2015.06
High School Diploma -
Severn School
2009.08 - 2013.06
Customer Service Representative
Supreme Lending, Acquired Meridian Home Mortgage Corporation
4 2021 - 9 2021
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