Leishla Pabon
Dallas,TX
Summary
Servant-driven warehouse leader with 4+ years of experience in e-commerce fulfillment and logistics. Passionate about empowering teams, streamlining operations, and driving exceptional customer experiences. Proven success in developing high-performing teams, optimizing warehouse processes, and exceeding key performance metrics in fast-paced environments. Thorough and highly organized with excellent bilingual communication skills.
Overview
15
15
years of professional experience
Work History
Warehouse Operations Lead
Chewy Fulfillment Center
09.2020 - Current
- Dedicated efforts towards developing high-performing teams by dismantling barriers to success and supporting team members in reaching daily objectives.
- Employed robust problem-solving skills to address issues impacting inbound processes, averting delays and quality discrepancies.
- Managed daily operations, delegating tasks to approximately 40 team members and ensuring timely completion of assignments.
- Conducted regular performance reviews for team members, providing constructive feedback for improvement.
- Enforced safety standards and warehouse protocols, reducing workplace accidents and ensuring regulatory compliance.
- Coordinated daily tasks and prioritized workloads to ensure efficient warehouse operations.
- Utilized warehouse management systems (WMS) to track and manage inventory efficiently.
- Maintained clear and effective communication with upper management, team members, and other departments.
Production Associate
Thermo Pac LLC
10.2019 - 09.2020
- Adapted to changing production needs by cross-training and preparing materials for smooth workflows.
- Inspected final products to ensure compliance with quality standards and tolerances.
- Safely operated hand and power tools to complete repetitive tasks efficiently.
Front Desk Receptionist
Borinquen Beach Inn
04.2018 - 10.2019
- Efficiently scheduled and confirmed appointments, ensuring accuracy and minimizing conflicts using reservation software.
- Delivered professional front desk services while maintaining confidentiality and enhancing customer satisfaction.
Front Desk Receptionist
Glacier Hotel
08.2018 - 10.2018
- Managed phone, email, and guest inquiries while providing exceptional customer service.
- Processed payments and ensured a seamless guest experience.
Production Worker
Peter Pan Seafoods
06.2018 - 09.2018
- Maintained a safe and organized work environment by following safety protocols and proper equipment use.
- Supported productivity through consistent workstation cleanliness and hazard prevention.
Production Worker
Thermo Pac LLC
11.2017 - 06.2018
- Adapted to shifting production needs by cross-training and preparing materials to maintain efficient workflows.
- Ensured product quality and safety by inspecting outputs and operating tools with precision.
Customer Service Clerk
Walgreen's Pharmacy
04.2016 - 10.2017
- Delivered excellent customer service by resolving issues promptly and maintaining a positive attitude in high-volume settings.
- Fostered a collaborative work environment through strong communication, multitasking, and teamwork under pressure.
Fragrance Specialist
JCPenney
06.2010 - 07.2016
- Engaged customers using strong interpersonal skills to promote products and educate on fragrance offerings.
- Boosted store performance by sharing best practices and collaborating with vendors on launches and promotions.
Operating Room Technician
Hospital San Pablo
03.2014 - 11.2015
- Ensured readiness of medical equipment and supplies by maintaining inventory and confirming availability before procedures.
- Applied aseptic techniques and operational knowledge to support surgical teams and uphold safety standards.
Education
OPERATING ROOM TECHNICIAN CERTIFICATE -
ANTILLES SCHOOL OF TECH CAREERS
San Juan PR01.2014
3 YEARS OF COLLEGE - Molecular Biology
UNIVERSITY OF PUERTO RICO
Rio Piedras, PR01.2009
Skills
- Problem-solving
- Verbal and written communication
- Team collaboration
Client service proficiency - Warehouse operations
- Inventory and stocking
- Safety standards
- Staff management and Load Planning
- Mentoring and training
- WMS operation proficiency
- Tableau proficiency
- Computer proficiency and Microsoft applications
- Fluent in Spanish and English
Timeline
Warehouse Operations Lead
Chewy Fulfillment Center
09.2020 - Current
Production Associate
Thermo Pac LLC
10.2019 - 09.2020
Front Desk Receptionist
Glacier Hotel
08.2018 - 10.2018
Production Worker
Peter Pan Seafoods
06.2018 - 09.2018
Front Desk Receptionist
Borinquen Beach Inn
04.2018 - 10.2019
Production Worker
Thermo Pac LLC
11.2017 - 06.2018
Customer Service Clerk
Walgreen's Pharmacy
04.2016 - 10.2017
Operating Room Technician
Hospital San Pablo
03.2014 - 11.2015
Fragrance Specialist
JCPenney
06.2010 - 07.2016
OPERATING ROOM TECHNICIAN CERTIFICATE -
ANTILLES SCHOOL OF TECH CAREERS
3 YEARS OF COLLEGE - Molecular Biology
UNIVERSITY OF PUERTO RICO
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