Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Who is Leishly?
Timeline
Generic

Leishly Acosta

Elizabethport,NJ

Summary

Dedicated professional with strong relationship-building and time management abilities in dynamic environments. Expertise in resolving diverse issues with precision and skill. Committed to enhancing customer satisfaction and fostering long-term loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Bar code
Elizabeth, New Jersey
06.2025 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Managed table settings to ensure cleanliness and organization for guests.
  • Took food and drink orders accurately while maintaining a friendly demeanor.
  • Coordinated with kitchen staff to ensure timely delivery of meals.
  • Handled cash and processed payments efficiently during busy shifts.
  • Maintained knowledge of menu items to assist customers with selections.
  • Resolved customer complaints promptly to ensure satisfaction with service.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Server Trainer

The Lobby
Elizabeth, New Jersey
07.2022 - 03.2025
  • Trained new servers on menu items and service standards.
  • Coordinated staff schedules to ensure adequate shift coverage.
  • Monitored service quality and provided constructive feedback to staff.
  • Assisted in developing training materials for new hires.
  • Implemented best practices for efficient table management during peak hours.
  • Engaged with customers to address concerns and improve service experience.
  • Provided exceptional service to high volume of daily customers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked directly with servers for many shifts during training process.
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Implemented role-play scenarios to simulate real-life situations, enhancing problem-solving and communication skills among trainees.
  • Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
  • Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
  • Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.

Team Lead

Steps New York
Elizabeth, New Jersey
07.2021 - 06.2022
  • Mentored junior staff to enhance skills and improve team performance.
  • Developed training materials to onboard new team members effectively.
  • Streamlined workflow processes to increase operational efficiency and productivity.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Provided support to junior staff during peak periods of workloads.
  • Collaborated with management team to implement new work procedures or policies.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Sales Lead Keyholder

Forever 21
Elizabeth, New Jersey
02.2018 - 01.2021
  • Managed cash handling procedures and performed register audits regularly.
  • Trained new staff on sales techniques and customer service best practices.
  • Assisted in inventory management and maintained stock levels on the sales floor.
  • Led team meetings to discuss sales strategies and address employee concerns.
  • Provided exceptional customer service and resolved issues promptly for clients.
  • Monitored sales performance and identified areas for improvement within the team.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Greeted customers and provided assistance with product selection.
  • Provided customer service to ensure satisfaction with purchases.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Provided feedback on employee performance evaluations as needed by management team members.
  • Monitored daily activities of employees including register transactions and stocking shelves.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Analyzed sales data regularly to identify areas of improvement for products or services offered.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Enforced loss prevention policies to minimize theft or fraud incidents within the store.
  • Created monthly reports for management regarding sales performance and customer feedback.
  • Tracked inventory levels for restocking merchandise when necessary.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Provided feedback to management on customer needs and preferences to improve product offerings.
  • Counted and balanced registers.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Managed daily operations, client relations and IT.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Supervised daily operations and ensured compliance with company policies.

Front Desk Receptionist

Elite Smiles Dental
Queens, New York
01.2017 - 02.2018
  • Greeted patients warmly and efficiently upon arrival at the dental practice.
  • Scheduled appointments using dental management software for optimal patient flow.
  • Managed patient records ensuring accuracy and confidentiality at all times.
  • Answered phone calls promptly, addressing inquiries and providing information.
  • Coordinated insurance verifications to facilitate seamless patient billing processes.
  • Maintained a clean and organized front desk area to enhance office professionalism.
  • Handled payment processing and issued receipts to patients after services rendered.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Party Planner

CEC Entertainment
Queens, New York
10.2014 - 03.2017
  • Coordinated event logistics for birthday parties and group celebrations.
  • Developed themed decorations and party setups to enhance guest experience.
  • Managed vendor relationships for catering and entertainment services.
  • Communicated with parents to finalize party details and preferences.
  • Scheduled staff assignments to ensure smooth event operations.
  • Maintained inventory of supplies and materials for party planning needs.
  • Organized and coordinated all aspects of successful private parties, including venue selection, catering, decorations, music, entertainment and activities.
  • Researched vendors to secure best pricing on supplies and services such as rental equipment, food, decorations and entertainment.
  • Analyzed feedback from attendees following events in order to identify areas needing improvement.
  • Provided excellent customer service by responding promptly to inquiries regarding events.
  • Organized volunteers or staff members needed for set up and takedown of an event or activity.
  • Adhered strictly to health and safety regulations during setup and execution of events.
  • Monitored progress of events throughout duration from pre-planning stages through post-event review.
  • Collaborated closely with clients throughout entire planning process ensuring expectations are met or exceeded.
  • Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
  • Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.

Education

High School Diploma -

Flushing High School
Queens, NY
06-2016

Skills

Customer service

  • Sales techniques
  • Effective communication
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Time management
  • Upselling strategies
  • POS operation
  • Menu knowledge
  • Staff training
  • Payment processing
  • Strong work ethic
  • Multitasking and organization
  • Liquor, wine, and food service
  • Professional appearance
  • Memory retention
  • Sales promotion
  • Fluent bilingualism
  • Flexibility and adaptability

Affiliations

  • Outgoing person
  • Love nature and animals
  • Loving mother
  • Family orientated
  • Photographer
  • Music lover
  • Love to workout at home
  • Depends on the book i can read it sometimes.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • TIPs Certificate

Who is Leishly?

I am a very home-oriented person, I believe a lot in God and in what my heart dictates. I love my son and my dog Melody very much. I am very calm but I also like to explore places, especially nature. However, when it comes to work and morals, I take it very seriously, and for me, values and how people express themselves are significant topics. I only ask life for opportunities and more experiences so that I can give my best to my son and leave a good impression on others.

Timeline

Server

Bar code
06.2025 - Current

Server Trainer

The Lobby
07.2022 - 03.2025

Team Lead

Steps New York
07.2021 - 06.2022

Sales Lead Keyholder

Forever 21
02.2018 - 01.2021

Front Desk Receptionist

Elite Smiles Dental
01.2017 - 02.2018

Party Planner

CEC Entertainment
10.2014 - 03.2017

High School Diploma -

Flushing High School

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