Leis Rachal
Sales And Operations
Los Angeles,Ca
Summary
Focused Operations Manager with more than five years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Director Operations
Advantage Sales And Marketing
Irvine, CA
01.2015 - 01.2020
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Reviewed financial, operational reports consistently to make effective decisions.
- Responsible for meeting monthly financial targets set by company, reviewing P&L statements for division.
- Planned, directed, coordinated, assigned workforce to efficiently meet daily production requirements and goals.
- Set team with individual KPIs, provided regular, actionable feedback. Responsible for training, mentoring, coaching, development, and retention.
- Evaluated performance, adjusted strategies, maintained agile, sustainable operations.
- Led change, transformation across business areas delivering benefits and alignment with company resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Managed 200+ team members across three regions, twelve districts, resulting in approximate 40% increase in annual revenue.
- Developed hiring retention strategies. Upheld excellent standards of leadership for employees, consistently leading by example for best-in-class.
- Worked matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
Regional Sales Manager
Advantage Sales And Marketing
Irvine, CA
01.2013 - 01.2015
- .Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Created robust sales plans and set territory quotas.
- Held weekly meetings with District Managers to identify techniques to overcome sales obstacles.
- Executed successful promotional events and trade shows.
- Secured and grew eleven Sam's Club "Taste & Tips" accounts in assigned region and exceeded sales goals.
- Administered $12M annual sales division budget.
Education
Bachelor of Science - Psychology
National University
La Jolla, CA 10.2020 - 07.2022
Skills
Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Bachelor of Science - Psychology
National University
10.2020 - 07.2022
Director Operations
Advantage Sales And Marketing
01.2015 - 01.2020
Regional Sales Manager
Advantage Sales And Marketing
01.2013 - 01.2015
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