Leissa Oriol
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AllianceOne
06.2023 - 12.2023
- Call center experience
- Answered around 50- 60 calls daily
- Resolved customer's problem
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member & Cashier
Universal Studios: Mel's Drive-In
01.2022 - 10.2023
- Welcome and assist customers in a professional and friendly manner.
- Display enthusiasm and knowledge about the restaurant's menu and products.
- Routinely support other areas of the restaurant as requested, including answering phones, troubleshooting app issues, and completing financial transactions for other staff members.
- Daily, take 30+ food orders, completed POS transactions, and related orders to kitchens or serving counters.
- Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.
- Addressed all guests' needs, resolving questions and escalating issues to management when necessary.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Sales Associate
The TJX Companies, Inc.
01.2021 - 12.2022
- Answered customers' questions about products and promotions; provided information on procedures and policies.
- Completed opening and closing procedures, including organizing workspaces, restocking items, and computing and recording totals of transactions.
- Issued receipts, refunds, credits, or change to customers using the store's point-of-sale (POS) system.
- Greeted 30+ customers daily, building rapport through conversation and honest recommendations.
- Assisted in maintaining the backstock room and set up merchandise displays on the sales floor.
- Collaborated with 10+ fellow team members to keep the sales floor area clean and organized at all times.
- Stocked shelves, following the store's policies, and reported any out-of-stock product to supervisors.
- Ensured that any damaged or expired products were reported, logged, and removed from shelves.
- Received delivery of new merchandise and made sure that all items were stored and stacked properly.
- Ensured that any price changes were enforced immediately.
Cashier
Sonic Drive-In
01.2021 - 12.2021
- Similar responsibilities as the position listed above.
Education
Licensed Practical Nurse - Nursing
Orange Technical College
Orlando, FL07-2025
Technical school - Medical Assisting
Stepful
Orlando, FL11.2023
High School Diploma -
Dr. Phillips High School
Orlando, FL01.2022
Skills
- Customer checkout efficiency
- EMR systems
- Patient Care
- Medication Mgmt
- EKG
- Clinical Assistance
- Organizational Skills
- Sales
- Infection Control
- Communication
- Building Rapport
- Restaurant experience
- Documentation review
- Vital signs
- Inside sales
- Vital Signs Monitoring
- Customer Service
- Anatomy knowledge
- Cash register
- Guest services
- Care plans
- Phlebotomy
- Time management
- Problem-Solving
- Cosmetology
- Critical thinking
- Customer service
Certification
- Nail Technician License, 12/01/24, 12/01/26
- Heartsaver Certification, 12/01/24, 12/01/26
- BLS Certification, 12/01/24, 12/01/26
- CCMA Certification, 03/01/24, 03/01/26
Languages
English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
AllianceOne
06.2023 - 12.2023
Team Member & Cashier
Universal Studios: Mel's Drive-In
01.2022 - 10.2023
Sales Associate
The TJX Companies, Inc.
01.2021 - 12.2022
Cashier
Sonic Drive-In
01.2021 - 12.2021
Technical school - Medical Assisting
Stepful
High School Diploma -
Dr. Phillips High School
Licensed Practical Nurse - Nursing
Orange Technical College
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