Leisy Rodriguez
Customer Service & Sales Representative
Miami,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Personable Customer Service Sales offering 3 years of experience in telephone and face-to-face customer service in health centers. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Representative
Floridian Health Centers
Miami Lakes, FL
02.2022 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceptional computer skills
- Kept detailed records of daily activities.
Customer Service Representative
Las Mercedes Medical Centers
Hialeah, FL
03.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Trained new personnel regarding company operations, policies and services.
Inventory Specialist
Bay Rag Corporation
Miami, FL
09.2017 - 03.2019
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Education
Licence - Life Insurance
Primerica
Miami, FL05.2020
High School Diploma -
Julio A Mella
Villa Clara, Cuba05.2013
Skills
- Effective Customer Communication
- Speaking Clearly
- Team Goals
- Paperwork Drafting
- Managing Phone Systems
- Superior Organizational Skills
- Effective Scheduling
- Website Navigation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service and Sales Representative
Floridian Health Centers
02.2022 - Current
Customer Service Representative
Las Mercedes Medical Centers
03.2019 - 02.2022
Inventory Specialist
Bay Rag Corporation
09.2017 - 03.2019
Licence - Life Insurance
Primerica
High School Diploma -
Julio A Mella
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