Leita Cotton
Lawrenceville,GA
Summary
Motivated professional offering Certification,in Medical Assisting(CCMA) with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Merchandiser
Jacent Strategic Merchandising
Atlanta, GA
11.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Provided training and support for new staff members in regards to merchandising operations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Built effective partner store relationships to improve customer satisfaction.
Call Center Scheduler
The Judge Group
Remote
02.2021 - 11.2021
- Scheduled Covid-19 Vaccinations for Lifespan Hospital network located out of Rhode Island
- Updated patient files in accordance with company policy and procedure guidelines.
- Handled high influx of calls average of 50-70 calls a day
- Maintained perfect attendance with no lateness
- Maintained pleasant attitude with extreme professionalism and Customer Service.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Scheduled appointments for patients using the electronic health records system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Leasing Specialist
Woodwaird Property Management
Remote
04.2018 - 10.2020
- Showed and leased apartment homes in a mid-rise apartment complex with 150+ units, maintaining 85% occupancy rate
- Handled 30+ incoming calls per day qualifying perspective residents, determining their needs, securing lease agreements
- Handled tenant inquiries and concerns
- Processed applications quickly and proficiently leading to more successful rentals
- Collected, accurately documented and deposited rent payments, security deposits and other rental fees
- Move in/out property inspections
- Introduced improved system for maintaining, inspecting and staging model apartment units and market ready vacancies during height of COVID-19 pandemic.
Billing Specialist II
World Class Distribution
Suwanee, GA
05.2014 - 08.2016
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Maintained accurate records of collections, adjustments and denials in the system.
- Managed numerous client accounts to track and collect money owed.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Lead Returns Processor
Pro Therapy Supplies
Duluth, GA
08.2013 - 01.2014
- Inspected returned items to identify damage or defects, documenting information in database.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
- Researched product defects using online resources and customer feedback to identify potential solutions.
- Received, logged, and tracked all returned items according to established procedures.
- Attached identifying tags to track returned items and put back into stock.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Customer Service Representative (Billing)
AT&T
Remote
02.2012 - 03.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Appointment Scheduler
Renegade Success, LLC
Remote
08.2011 - 02.2012
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Conducted outbound calls to remind patients of upcoming appointments.
- Maintained accurate records of patient appointments in computer system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
Customer Service Representative
Cambridge international
Cambridge, MD
04.2008 - 05.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Secretary/Receptionist
Allstate Insurance
01.2006 - 01.2009
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Education
Certification Medical Assisting -
Bryan University
Arizona City, AZ06.2023
Diploma in Medical Billing & Coding -
Everest College
11.2010
Certification in Business Technology - Business Technology
Blue Ridge Job Corps Center
Marion, VA11-2005
DELMAR HIGH SCHOOL
06.2004
Skills
- Microsoft Office
- Multiple Software Systems
- Word Processing
- Typing 35wpm
- Data Entry
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Customer support
- Medical terminology
- Google Suite
- NetSuite
- Citrix
- Property Leasing
- Software Troubleshooting
- Yardi
- Operating Systems
- Medical Records
- EHR systems
- Property Management
- Medical records
- HIPAA
- Clerical experience
- Customer service
- Merchandising
- Computer skills
- Communication skills
- Medical office experience
- Organizational skills
- Medical administrative support
- Writing skills
- Vital signs
- POS
- English
- Customer relationship management
- Typing
- Phone etiquette
- Time management
- Insurance verification
- Management
- Financial services
- Anatomy knowledge
- Microsoft Dynamics 365
- Data entry
- Contracts
- Outbound calling
- Account management
- Collection management
- Accounts receivable
- Financial concepts
- Salesforce
- QuickBooks
- Accounting
- Google Docs
- Administrative experience
- Intake
- Medical billing
- Leadership
- Social listening
- Positive Psychology
- Patient care
- Office experience
- Computer literacy
- Order entry
- Medical receptionist
- Analysis skills
- Filing
- Documentation review
- Property management
- Customer Relationship Management (CRM)
- Reliable and Punctual
- Active Listener
- Friendly and Outgoing
- Visual Merchandising
- Vendor Relations
Certification
- CCMA Certification
- CPR Certification
Timeline
Merchandiser
Jacent Strategic Merchandising
11.2023 - Current
Call Center Scheduler
The Judge Group
02.2021 - 11.2021
Leasing Specialist
Woodwaird Property Management
04.2018 - 10.2020
Billing Specialist II
World Class Distribution
05.2014 - 08.2016
Lead Returns Processor
Pro Therapy Supplies
08.2013 - 01.2014
Customer Service Representative (Billing)
AT&T
02.2012 - 03.2013
Appointment Scheduler
Renegade Success, LLC
08.2011 - 02.2012
Customer Service Representative
Cambridge international
04.2008 - 05.2009
Secretary/Receptionist
Allstate Insurance
01.2006 - 01.2009
Certification Medical Assisting -
Bryan University
Diploma in Medical Billing & Coding -
Everest College
Certification in Business Technology - Business Technology
Blue Ridge Job Corps Center
DELMAR HIGH SCHOOL
- CCMA Certification
- CPR Certification
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