Summary
Overview
Work History
Education
Skills
Civilian Experience
Military Experience
Timeline
Generic

Leiv Dorsinvil

Locust Grove,GA

Summary

Military Experience // Mechanical Knowledge // Mechanic Experience // Automotive Diagnostics // Vehicle Maintenance // Automotive Repair // Administrative Experience // Clerical Skills // Customer Service // Microsoft Word // Microsoft Excel // Microsoft Outlook //Data Profiling // System Analysis // Structured Query Language (SQL) // Metadata enhancement // Leadership skills

Overview

11
11
years of professional experience

Work History

Data Analyst

Outlier
05.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Data Analyst

TELUS International
07.2023 - 11.2023
  • Used Statistical Method to analyze data and generate reports.
  • Identified, and analyzed pattern for complex data.
  • Extract and interpret data pattern and translate finding to actionable outcome.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Diesel Technician

Travel Center Of America
07.2021 - Current
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Supported fleet operations with dependable on-site troubleshooting, diagnosis, and repair services for diesel-powered vehicles.
  • Delivered reliable repair services by consistently adhering to manufacturer specifications during all maintenance activities.
  • Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
  • Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
  • Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
  • Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
  • Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
  • Completed warranty services and submitted required paperwork.
  • Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
  • Replaced parts such as belts, hoses and motors on different systems.
  • Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
  • Minimized potential damage from electrical system malfunctions through diligent inspection, identification, and resolution of wiring issues.
  • Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Enhanced workshop safety through consistent adherence to established protocols and guidelines.
  • Assessed engines to inform preventive maintenance work.
  • Contributed to business growth by consistently receiving positive feedback from satisfied clients.
  • Conducted safety inspections to comply with regulations, enhancing workplace safety.

Automotive Technician

Sears Automotive Service Center
12.2019 - 05.2020
  • Perform a wide range of repairs and other routine maintenance for customer vehicles.
  • Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser.
  • Participate actively with team servicing of every customer vehicle to ensure fast, expert service.
  • Performed vehicle DOT Inspection and lubrication.
  • Complete timesheet and report on vehicle.

Manpower Chief (0111)

United States Marine Corps Reserve
01.2015 - 01.2021
  • Responsibilities include the management of administrative and clerical functions in the areas of general administration, personnel administration, operational administration, and manpower administration.
  • Accounting for 3000 personnel in 7 different locations.
  • Ensure that pay, promotion, legal services are properly annotated.
  • Inspect and instruct with as support of the reserve command.
  • Perform and manage administrative procedures and processes, pay and personnel information, preparation of orders and directives, correspondence, and the use and maintenance of filing systems.
  • Other tasks include performing computer activities like managing databases, using word processing software, and other typing activities.

Education

BS - Healthcare Leadership

Mercer University
Macon, GA
12.2023

Section 609 Technician Training -

Travel Center of America
Jackson, GA
12.2022

Yellow Sigma Belt -

United States Marine Corps
Jacksonville, NC
12.2020

High School Diploma -

Harrison High School
Kennesaw, GA
12.2015

Skills

  • SQL databases
  • Statistical analysis
  • Strong work ethic
  • Troubleshooting skills
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Problem-solving
  • Customer service
  • Teamwork and collaboration

Civilian Experience

  • Automotive Technician, Sears Automotive Service Center, Kennesaw, GA, 12/19, 05/20, Perform a wide range of repairs and other routine maintenance for customer vehicles., Perform Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser., Participate actively with team servicing of every customer vehicle to ensure fast, expert service., Perform vehicle DOT Inspection and lubrication., Complete timesheet and report on vehicle.
  • Diesel Technician, Travel Center Of America, Jackson, GA, 07/21, Present
  • Data Analyst, TELUS International, Locust Grove, GA, 07/23, Present, Used Statistical Method to analyze data and generate reports., Identified and analyzed patterns for complex data., Extract and interpret data patterns and translate findings to actionable outcomes.

Military Experience

Manpower Chief (0111), United States Marine Corps Reserve (USMCR), Dobbins AFB, GA, 01/15, 12/21, Management of administrative and clerical functions in general administration, personnel administration, operational administration, and manpower administration., Accounting for 3000 personnel in 7 different locations., Ensure that pay, promotion, legal services are properly annotated., Inspect and instruct with support of the reserve command., Perform and manage administrative procedures and processes, pay and personnel information, preparation of orders and directives, correspondence, and the use and maintenance of filing systems., Perform computer activities like managing databases, using word processing software, and other typing activities.

Timeline

Data Analyst

Outlier
05.2024 - Current

Data Analyst

TELUS International
07.2023 - 11.2023

Diesel Technician

Travel Center Of America
07.2021 - Current

Automotive Technician

Sears Automotive Service Center
12.2019 - 05.2020

Manpower Chief (0111)

United States Marine Corps Reserve
01.2015 - 01.2021

Yellow Sigma Belt -

United States Marine Corps

BS - Healthcare Leadership

Mercer University

Section 609 Technician Training -

Travel Center of America

High School Diploma -

Harrison High School

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