LEIVA GIOVANNI
Discovery Bay,CA
Summary
Strong background in Mortgage Sales, loan products, and financial, and credit analysis. Technical expertise with loan origination software, and proficiency with customer relationship management (CRM) Software, and financial analysis tools, such as ENCOMPASS® and SALESFORCE®
Overview
20
20
years of professional experience
Work History
Contractor
Uber Technologies Inc.
05.2020 - Current
- Led initiatives to optimize driver-partner onboarding processes, enhancing user experience and retention.
- Streamlined operational workflows, reducing response times for support ticket resolutions.
- Analyzed customer feedback to drive improvements in service delivery and satisfaction levels.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Implemented data-driven strategies to enhance performance metrics across multiple service areas.
Mortgage Loan Consultant
Norcal Lending
Pleasanton, CA
06.2006 - 02.2008
- Analyzed borrower financial profiles to determine eligibility for mortgage products.
- Guided clients through loan application processes, ensuring compliance with regulations.
- Collaborated with underwriters to expedite loan approvals and resolve issues promptly.
- Shopped for best loan rates, and priced out loans with direct lender account executives
Education
Certification in Phlebotomy And Medical Assisting
Western Career College
San Leandro, CA.02.2005
Timeline
Contractor
Uber Technologies Inc.
05.2020 - Current
Mortgage Loan Consultant
Norcal Lending
06.2006 - 02.2008
Certification in Phlebotomy And Medical Assisting
Western Career College