Leivis Vasquez
Irving,TX
Summary
With a proven track record at Aimbridge Hospitality, I excel in enhancing team performance and guest satisfaction through expert training and mentoring. Leveraging skills in room inspection and customer service, I've significantly improved service quality, evidenced by a notable increase in positive guest feedback. My leadership fosters an environment of excellence and efficiency in housekeeping operations.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Aimbridge Hospitality
03.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Supervisor
Oasis Outsourcing
05.2021 - 01.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Education
High School Diploma -
Leon Alvarado
Honduras CA 11-2001
Skills
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Cleaning techniques
- Training and mentoring
- Health and safety compliance
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Sorting and washing laundry
- Ordering cleaning supplies
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Waste disposal
- Inter-department collaboration
- Dusting furniture
- Ironing clothing
- Room inspection
- Turndown service
- Mopping and buffing floors
- Chandelier cleaning
- Laundry operations
- Quality assurance and control
- Washing windows
- Room occupancy verification
- Team performance management
- Timekeeping
- Task Delegation
- Inspection skills
- Employee performance evaluation
- Janitorial process improvement
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Team Leadership
- Operational Efficiency
- Administrative Skills
- Team building
- Equipment Operation
- Problem Identification
- Professionalism
- Staff Management
- Quality Control
- Strategic Planning
- Building Maintenance
- Staff Motivation
- Record-keeping
- Inventory Control
- Health and safety standards
- Time management abilities
- Adaptability
- Project Management
- Facility Management
- Policy Implementation
- Problem-solving aptitude
- Maintenance Coordination
- Process Improvement
- Supply Ordering
- Motivate staff
- People skills
- Communication Skills
- Resolve complaints
- Productivity monitoring
- Organize work schedules
- Maintain records
- Inspect work
- Improve team performance
- Work order processing
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Aimbridge Hospitality
03.2023 - Current
Housekeeping Supervisor
Oasis Outsourcing
05.2021 - 01.2023
High School Diploma -
Leon Alvarado
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