Leiyan Samson
Manteca
Summary
Customer service professional prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency. Collaborative team player who prioritizes achieving results and adapting to changing situations. Skilled in conflict resolution and active listening.
Experienced with managing high-volume customer interactions and resolving complex issues efficiently. Utilizes strong communication skills to ensure customer satisfaction. Knowledge of best practices in customer service and maintaining positive client experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ZO Medical Supplies LLC / S8 Medical Equipment LLC
01.2023 - Current
- Provide front-line customer service by answering and returning patient calls regarding orders, equipment issues, delivery concerns, and general inquiries.
- Accurately input patient details, insurance information, and prescription data into digital systems.
- Process orders, manage equipment returns, and coordinate timely shipments through internal platforms and spreadsheets.
- Verify Medicare eligibility and coverage criteria for durable medical equipment (DME) by checking policy guidelines and confirming necessary documentation.
- Assist in gathering and validating necessary documentation (e.g., prescriptions, physician notes, proof of delivery) to ensure all patient orders meet federal and state regulatory requirements, supporting company compliance with legal and insurance standards for DME providers.
Social Media Intern
Bay Area Wedding Fairs
05.2024 - 08.2024
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Supported event promotion efforts through targeted social media posts and cross-promotions with partners.
Customer Service Representative
RoboLabs
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty for parents.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Professional
TJX Companies
12.2020 - 03.2021
- Provided front-line customer support and maintained a friendly, helpful shopping environment.
- Earned multiple rewards for leading in credit card sign-ups by engaging with customers and explaining benefits effectively.
- Resolved customer concerns and returns with professionalism and a solutions-based attitude.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Education
High School Diploma -
Merrill F West High School
TracyBachelor of Science - Marketing
Western Governors University
Salt Lake City, UT01-2026
Esthetics Certificate -
Fremont Beauty College
Fremont, CA03-2023
Skills
- Medical order entry and documentation
- Patient follow-up & return calls
- Remote customer service
- Verifying patient eligibility
- Collecting and Scanning specific documents (eg, medical necessity letters, CMNs)
- HIPPA Compliant Certification Earned
- Customer service excellence
- Documentation
- Product sales
- Remote Work Proficiency & Digital Communication Expertise
- Relationship building
- Problem-solving
- Retail industry expertise
Certification
- Licensed Esthetician -Clinical knowledge of skin and wellness, Experience with patient or client communication, Hygiene and safety expertise, Understanding of procedures and products, Administrative or customer-facing experience, Remote-ready skills (documentation, communication, tech tools).
Timeline
Social Media Intern
Bay Area Wedding Fairs
05.2024 - 08.2024
Customer Service Representative
RoboLabs
09.2023 - 03.2024
ZO Medical Supplies LLC / S8 Medical Equipment LLC
01.2023 - Current
Customer Service Professional
TJX Companies
12.2020 - 03.2021
High School Diploma -
Merrill F West High School
Bachelor of Science - Marketing
Western Governors University
Esthetics Certificate -
Fremont Beauty College
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