LeJean Jones
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
Movement School (A-Team)
08.2022 - Current
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted lead teachers with lesson plan creation and materials development .
- Provided support to help students with special needs learn and grow.
- Reviewed lesson material with students individually or in small groups.
- Organized and guided skills practice, research and memorization tasks for students.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assessed student assignments to check quality and completeness before submission for grading.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Recorded grades for coursework and tests in online reporting system.
- Supported instructor with test administration, curriculum development and assignment grading.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
Volunteer
Sacred Souls Pantry
05.2022 - Current
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Administrative Coordinator
AllTurnatives, Inc.
02.2022 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming emails and prepared outgoing mail.
- Responded to questions and managed communications with staff members and Director.
- Reduced intake processes time by developing application tracking and filing systems.
- Organized spaces, materials and catering support for internal/external staff focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Director.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 10+ employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping and travel arrangements for staff members.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Transcribed meeting minutes for management's records.
Customer Contact Support (Temp)
TD Bank
04.2022 - 10.2022
- Takes ownership of Customer concerns and resolve Customer issues at first point of contact
- Identifies and refers high value or potential Customers to the appropriate personnel
- Offers sound product knowledge as it relates to their respective business area
- Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
- This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business
Account Resolution Specialist III
Wells Fargo
07.2020 - 11.2021
- Is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances
- Works in a high volume queue of inbound and outbound calls utilizing an auto direct dial system to determine reason for delinquency
- Provides exceptional service while being empathetic when evaluating customer situations to provide relevant solutions.
- Mitigates risk by adhering to all policies and procedures, as well as local, state, and federal regulations.
Driver
Uber Partner Drivers
10.2020 - 02.2021
- Drive passengers to their desired destination with the help of the Uber navigation system
- Sales Professional IV
Red Ventures
04.2017 - 04.2019
- Sold Direct TV and any internet available in the customer's area
- Met daily, weekly, and monthly quotas and performance goals.
Nursing Office Manager
The Pines at Davidson
02.2014 - 10.2017
- Responsible for 40+ employee's payroll, scheduling and maintaining current licensure and certifications of RNs, LPNs, CNAs
- Also, initiated and conducted hiring and orientations.
Intern
AllTurnatives, Inc.
09.2010 - 06.2013
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Education
MBA - Healthcare Management
Louisiana State University At Shreveport
Shreveport, LAHigh School Diploma -
Oliver Perry Walker High School
New Orleans, LASkills
- Sales Management
- Conflict Resolution Techniques
- Billing Procedures
- Efficient Sales Transactions
- Program Promotion
- Marketing Microsoft Office Suite
- Expert Office Skills Negotiation
- Healthcare Admin Healthcare Management
- Retail Sales Supervisor Payroll/Billing
- Human Resources Administration
- Management Office Management
- Quality Assurance Controls
- Call Center Operations
- Class Coordination
- Interactive Media
- Instructional Techniques
Timeline
Teacher's Assistant
Movement School (A-Team)
08.2022 - Current
Volunteer
Sacred Souls Pantry
05.2022 - Current
Customer Contact Support (Temp)
TD Bank
04.2022 - 10.2022
Administrative Coordinator
AllTurnatives, Inc.
02.2022 - Current
Driver
Uber Partner Drivers
10.2020 - 02.2021
Account Resolution Specialist III
Wells Fargo
07.2020 - 11.2021
Red Ventures
04.2017 - 04.2019
Nursing Office Manager
The Pines at Davidson
02.2014 - 10.2017
Intern
AllTurnatives, Inc.
09.2010 - 06.2013
MBA - Healthcare Management
Louisiana State University At Shreveport
High School Diploma -
Oliver Perry Walker High School
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