Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lejiso Dokamo

Philadelphia,PA

Summary

Personal Data: Sex Male, Marital Status Married, Nationality Ethiopian.

Career Objective: Solutions- driven individual with experiences in solving complex problems, working with cross-functional teams and executing strategies. Proficient in managing customer relationships, administering contracts, and learning new technologies. Highly effective at coaching and mentoring agile teams. Critical thinking and strategic analysis Logical approach to work; Strong team-work ability and excellent communication skills. Active listening, detail oriented and problem solving Effective communication, social perceptiveness and mentoring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level (Sales, customer service, research assistance, Data analytics, Human resources management) positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Stores Manager

Agrisher Trading P.l.c
04.2010 - 07.2017
  • Organization Type: Private Investment for Sales and distribution of Agricultural inputs
  • Handled Efficiently storages of Agricultural inputs (improved seeds, fertilizers, pesticides) for sales and distribution by 40% cost reduction
  • Coordinated, controlled and supervised Human, financial, material and time resources with a management praised task allocation, mentoring and coaching day to day activities carried out
  • Organized training sessions and instructed farm Workers on chemicals care and vigilant environmental safety
  • Established and managed various agricultural producer customers network and handled better relations that incremented 50% consultancy and revenue
  • Represented the company and Served as liaison between the Surrounding community and offices, and created better relations
  • Created 100% controlling environment and ensured maintenance of transactions, using computer application programs including processing of all customer services (Sales, distribution and delivery), inventory items, finances, belongings and office materials in balances in line to the company supply rules and regulations
  • Designed and developed Pay sheets, annual leave forms and schedules, formats for gate passes, delivery forms and vehicle mileage and fuel use forms to control resources effectively and efficiently; while maintaining all administrative and HR historical data in a reliable and quick retrievals to reliable standards
  • Demonstrated adaptability, providing excellent customer service as a leader in a busy retail environment while effectively managing various work priorities
  • Supervised and controlled logistics of all movements, receivables and sales items and ensured efficient and effective staff- task allocation and performances
  • Completed monthly payrolls, controlled cash and sales receipts, inventory stocks with documentation for evidences, audits and decision making
  • Wrote concise weekly, monthly and specific reports on sales and stock balances
  • Conducted journal reviews to examine best practices in addressing natural resources and ecosystem care around lake Zwai due to various investments of cut flowers and vegetables farming activities and communicated to the concerned stakeholders.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.

Hospital Manager,

Sher Ethiopia P.L.C
05.2009 - 04.2010

Local private hospital by investment from Cut flowers production and Export Company

  • Monitored, coached and supervised day to day hospital activities towards better health service delivery for clients
  • Developed agenda and organized professional discussion groups as coordinator and CEO on daily quality and quantity health service delivery for service clients in hospital catchment area
  • Improved access to health care services for clients and community members by Scheduling and coordinating daily and weekly health service delivery with physicians, Nurses and other support staff to address gaps
  • Evaluated internal and external customer complaints and negative reviews for work relations and service delivery in hospital and identified key service issues as well as potential resolutions to improve job and customer satisfaction
  • Provided Professional support to staff including managing health and safety, supply purchasing, standardized documentation including coordination and organization of meetings
  • Served as a Liaison with government and other stake holders to bring about better working relations in between hospital and other health service providers in hospital catchment area
  • Controlled and ensured best, efficient and effective utilization of human, material and financial resources
  • Represented and delegated hospital in various meetings and in areas of administrative and leadership workshops and maintained knowledge basis.
  • Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
  • Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
  • Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation.

Sites Manager/Senior Field Assistant

International Livestock Research Institute
01.1998 - 07.2009

(ILRI) plants gene bank, International research NGO Major Duties & Responsibilities

  • Carried out an overall management aspects of the Zwai and Abernosa tropical forage crops (Multipurpose trees, shrubs and herbs ) seed production and research sites
  • Synthesized data and submitted into reports for further research and analysis.
  • Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Assisted, Participated and executed Research projects monitoring and evaluation of field gene bank activities (seed germination, propagation, breeding, crop protection data recording and entry)
  • Trained and Counseled, international and national expertees on forages training, coming to Zwai ILRI Site as resident researchers, short term trainees and visitors
  • Executed plant pest and disease identification with appropriate measures taken and fertilizers application for better agronomic performances
  • Tutored and mentored new employees, trainees and students coming from national and international universities, research systems and farmers associations for short term training on livestock feed development in their localities
  • Effectively collaborated with peers and faculty members from various backgrounds and made presentation on how biodiversity affects sustainability and food security in agricultural production
  • Took Charge of Data collection, encoding, entry into computer system to expectations, standards and quality for research and decision making for the ILRI gene bank at Zwai and Abernosa trial and seed multiplication sites
  • Liaised with research officers, scientists about work requirement of the program; ensured that technical and administrative records are maintained to a high standard of quality and reliability
  • Handled Finances secured institutes property and liaised with local governmental and NGO offices on work requirements and common problems on dealing with public awareness and promoting institute’s mission
  • Trained and supervised staff including allocating tasks, checking progress and standards of work, and advising on dealing with technical and other difficulties
  • Involved and assisted in rift valley Multipurpose forage crops training; and assisted forages establishment in various environmental conditions in rift valley to alleviate poverty problems through livestock feed development to enhance production and sustainable natural resources management
  • Handled and safeguarded organization’s properties with periodical inventory reports
  • Assisted and Participated in forages (Multipurpose) seeds harvesting and wild collection, cleaning, conditioned storage, laboratory and field germination, propagation, crop protection and establishment
  • Assisted and participated in international livestock center for Africa (ILCA) strip and over sown pastures establishment and development trials, integration of legumes in to cash and food crops in small holder farmers in rift valley in context of livestock feed development, soil fertility improvement and production enhancement to alleviate poverty and food insecurity through livestock production
  • Utilized complex instruments in crop health assessment, supporting field managers as necessary with troubleshooting and protection.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.

Education

Master of business administration (MBA) graduate - Business Administration

Arsi University
Arsi Asella, Ethiopia
07.2017

BSc - Forestry (natural resource management

Hawassa University Wondogenet college of forestry
2005

Two years college, Agricultural plant science University college of agriculture
1982

Skills

  • Process improvement
  • Team Management
  • Software troubleshooting
  • Inventory management
  • Customer services
  • Report writing
  • Basic Microsoft project
  • Microsoft office
  • Research
  • Computer Skills
  • Human Resources Management
  • Operations Management
  • Staff Development
  • Operational Records Maintenance
  • Employee management, training, supervision and mentoring
  • Records Maintenance
  • Verbal and written communication
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Research data collection, encoding and analysis

Accomplishments

  • Increased customer/clients Satisfaction and engagement by 45% by customer service delivery improvement.
  • Increased sales by 35% by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals 6 months in a row.
  • Managed a store that exceeded company expectations in every category during the 3 quarter.
  • Supervised team of 50-250 staff members.
  • Achieved storage and sales by completing inventory management with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Google project management certificate professional, foundations of project management Training, July 11,2022
  • Google project management certificate professional, project initiation, starting a successful project September 16,2022.
  • Google It support, Technical Support Fundamentals - October 1,2022
  • Google it support - Bits and bytes of computer networking, February 18, 2023.
  • Bugs 101 insect Human interaction, University of Alberta June 18, 2022
  • Google, Foundations of Data, Data Everywhere July 26, 2023.
  • Sustainable Agricultural land management, University of Florida, June 20, 2022.
  • Foundations for Assisting in Home Care, State University of New york, February 5, 2024.

Timeline

Stores Manager

Agrisher Trading P.l.c
04.2010 - 07.2017

Hospital Manager,

Sher Ethiopia P.L.C
05.2009 - 04.2010

Sites Manager/Senior Field Assistant

International Livestock Research Institute
01.1998 - 07.2009

Master of business administration (MBA) graduate - Business Administration

Arsi University

BSc - Forestry (natural resource management

Hawassa University Wondogenet college of forestry

Two years college, Agricultural plant science University college of agriculture
Lejiso Dokamo