LEJLA ALISIC
Kentwood,MI
Summary
Spiritual, empathetic, personable new Early Childhood Teacher and professional Front Office Administrator and Billing Coordinator with five years of healthcare office experience. Proficient in healthcare billing, medical and dental insurance verification and claim processing, account receivables collection and management. As well, sales, cash processing and management, banking, finance, and most importantly building clientele. An expert in being a link between the organization and its clients .
Overview
23
23
years of professional experience
Work History
Early Childhood Lead and Assistant Teacher
Learning Care Group
12.2023 - Current
- Oversee students in classroom and common areas to monitor and enforce rules.
- Supervise recess, lunch and daily student intake and dismissal.
- Provide one-on-one and group-based learning support focused on student progress.
- Complete daily reports, meal count sheets, and attendance logs.
- Help students explore concepts with engaging, learning-focused activities.
- Foster student curiosity and interest through creative hands-on activities.
- Work with teachers to design lesson plans and coordinate activities for classes.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Support student physical, mental, and social development using classroom games and activities.
Front Office Administrator and Billing Coordinator
Precision Family Dental
09.2021 - 04.2023
- Verified and linked insurance to patients accounts
- Managed and reviewed insurance and claim processing
- Resolved insurance and claim processing issues
- Processed e-claims
- Determined true statement balance and processed statements
- Ensured daily accurate insurance payments posting
- Managed and collected on accounts receivables
- Educated patients on owed balances and insurance benefits
- Educated patients on their treatment plan with and without insurance offering finance options
- Scheduled and registered new and existing patients
- Used Eaglesoft system
Patient Services Representative
Aspen Dental
04.2018 - 09.2021
- Used EPM System to schedule and manage patient appointments while answering incoming phone calls.
- Resolved and satisfied patient requests and internal operational issues.
- Verified important patient information such as identity, contact, and insurance information for entry into patient management system.
- Collected and processed co-payments and out-of-pocket charges using EPM System.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Partnered with team of dental assistants and onsite denture lab to achieve overall well-being of all patients.
- Performed account reconciliations and resolved variances.
- Provided patient education on denture and hygiene products.
- Cooperated and communicated effectively with dentists to ensure patient satisfaction and compliance with set standards.
- Processed incoming and outgoing release of medical records requests.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Balanced deposits and credit card payments each day.
Patient Services Representative
MedData Inc.
01.2018 - 04.2018
- Answered calls from patients, guarantors, and insurance companies.
- Researched accounts to provide correct balance, payment, and insurance information.
- Educated callers regarding insurance billing and payment options.
- Recognized and resolve insurance and billing errors.
- Resolved patients accounts status via: immediate full payments, payment plans set up, post-date payments, find and enter insurance, offer settlements/discounts, recognized appropriate reason to dispute balances.
- Made Make outbound calls to guarantors or patients with insurance and accounts status updates.
- Documented all work performed on an account in an accurate and concise manner.
- Handled all calls with efficiency and accuracy while providing exceptional patient service.
Patient Service Specialist
Age Management of West Michigan
01.2016 - 12.2017
- Scheduled appointments and registered new and existing office, weight-loss, and skincare patients.
- Did and managed on-call provider schedule.
- Collected outstanding balances on patients accounts.
- Processed and managed insurance, legal, and physician office medical records request.
- Updated inactive insurance for patients before their appointment.
- Verified lab orders, their correctness, and completion for each patient scheduled three days prior their appointment.
- Monitored and managed all pre-operative clearance requests for each patient scheduled for surgery.
- Assisted and helped host weight-loss and skincare seminars.
- Balanced and processed patient payments.
- Followed and did medical office closing procedures.
- Used strong customer service skills in handling patient requests and concerns via phone and in person.
Healthcare Manager Intern
Metro Health Southwest Plaza
05.2014 - 07.2014
- Worked with and assisted managers with daily tasks and staff management.
- Prepared and processed daily cash deposits and patient dismissals.
- Created call management report through data analysis in two views statistical and performance measurement.
- Created Medication Inventory Report for easy tracking supply and demand of medication .
- Simplified the G-drive for easy file access and management vital for practice operation.
Card Services Representative
Lake Michigan Credit Union
09.2014 - 01.2016
- Did Credit and Debit Card account authorization and management.
- Processed payments and reimbursements.
- Balanced adjustments and consolidations.
- Processed credit limit increases/decreases.
- Closed cards on zero balance accounts.
- Updated accounts in accordance with name and address changes reports.
- Processed new card orders and cancellation requests via placing and removing restrictions.
- Used strong customer service skill in handling members concerns and questions via phone.
Bank Teller
Lake Michigan Credit Union
10.2008 - 09.2014
- Did account change requests and account research on members behalf.
- Processed loan and new accounts.
- Used strong customer service skill in handling members' concerns and questions in a timely and efficient manner.
- Cross-sold products and services in accordance to members' needs.
- Did daily teller tasks such as balancing cash totals and resolving balancing errors.
- Helped with vault management.
- Trained and mentored new tellers.
Sales Consultant
Swarovski Crystal
08.2007 - 09.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Trained and developed employees in sales and client relations to increase and maintain sales goals.
- Tracked daily and monthly sales numbers.
- Did visual display and merchandising.
- Did individual and team selling.
- Gave excellent customer service.
- Built clientele.
Sales Associate
Burlington Coat Factory Department Store
01.2001 - 11.2009
- Cashier, handled cash and checks.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Controlled inventory by pricing and displaying of merchandise.
- Assisted customers with purchasing decisions.
- Gave excellent customer service.
Education
Certificate - Medical Billing And Coding
Grand Rapids Community College
Grand Rapids, MI09.2023
MBA - Healthcare Management
Davenport University
Grand Rapids, MI2014
BBA - Business Administration
Davenport University
Grand Rapids, MI2007
Associate of Applied Science - Fashion Merchandising
Grand Rapids Community College
Grand Rapids, MI08.2005
Skills
- Proficient in medical and dental billing and coding
- Office support (phones, faxing, and data entry)
- Strong interpersonal communication skill
- Solution driven problem solver
- Efficient at multitasking due to being highly organized
- Successful in training and development of patient services, insurance processing, banking, sales, and finance
- Successful completion of early childhood education training
- Proficient in engaged student learning such as role play, team work, pre-kindergarten age children discussions, asking questions, humor, and leading by example
- Successful in team building
- Multilingual; fluent in German and Bosnian
- Strong knowledge in computer data entry and file management
- Processing via Eaglesoft, Epic, EPM System, MS Word, Excel, PowerPoint, and QuickBooks
- Highly skilled in managing secure accounts
- Highly experienced in insurance and claim processing
- Financial Records and Processing
- Effective Written and Verbal Communication
- Proficient in Financial Services Support
- Proficient in sales
Timeline
Early Childhood Lead and Assistant Teacher
Learning Care Group
12.2023 - Current
Front Office Administrator and Billing Coordinator
Precision Family Dental
09.2021 - 04.2023
Patient Services Representative
Aspen Dental
04.2018 - 09.2021
Patient Services Representative
MedData Inc.
01.2018 - 04.2018
Patient Service Specialist
Age Management of West Michigan
01.2016 - 12.2017
Card Services Representative
Lake Michigan Credit Union
09.2014 - 01.2016
Healthcare Manager Intern
Metro Health Southwest Plaza
05.2014 - 07.2014
Bank Teller
Lake Michigan Credit Union
10.2008 - 09.2014
Sales Consultant
Swarovski Crystal
08.2007 - 09.2008
Sales Associate
Burlington Coat Factory Department Store
01.2001 - 11.2009
Certificate - Medical Billing And Coding
Grand Rapids Community College
MBA - Healthcare Management
Davenport University
BBA - Business Administration
Davenport University
Associate of Applied Science - Fashion Merchandising
Grand Rapids Community College