Amina Sulejmanovic
St. Petersburg,FL
Summary
Successful Front of House Team Member with extensive sales experience. Flexes easily between different positions to meet demand. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Front of House Employee and Cashier
Bath And Body Works
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Barista and Cashier
Panera Bread
10.2022 - 05.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front Service Clerk
Publix
10.2021 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Maintained a safe work environment by adhering to company policies and procedures at all times.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
Education
High School Diploma -
Northeast High School
St. Petersburg, FL05.2024
Skills
- Wine Knowledge
- Reservation Management
- Professional Appearance
- Strong Work Ethic
- Foreign language skills
- Cash handling proficiency
- Team player attitude
- Up-selling strategies
- Money Handling
- Positive demeanor
- Social Perceptiveness
- Multilingual
- Team Collaboration
- Customer Relations
- Professionalism
- Problem-Solving
- Reliability
- Written Communication
- Team Player
Languages
Croatian
Native or Bilingual
Timeline
Front of House Employee and Cashier
Bath And Body Works
08.2023 - Current
Barista and Cashier
Panera Bread
10.2022 - 05.2023
Front Service Clerk
Publix
10.2021 - 04.2022
High School Diploma -
Northeast High School