Lejla Hot

Oversaw daily operations with effective supervision of up to 15 staff members.
Executed cash drawer reconciliations, cashier accountabilities, and completed daily deposits.
Leveraged Microsoft Excel for detailed reporting, scheduling, and invoice management.
Interviewed, hired, and trained new employees to ensure high operational standards.
Addressed customer and staff concerns swiftly to maintain a positive atmosphere.
Conducted performance reviews and provided actionable feedback to enhance team performance.
Managed inventory control while adhering to strict food safety protocols.

Oversaw execution of birthday parties and private events, ensuring seamless operations.
Confirmed schedules, reviewed options, and arranged additional supplies as needed.
Collaborated with catering teams to customize menus per client expectations.
Engaged with parents for detail verification and ongoing updates.
Trained hosts in managing event dynamics and enhancing guest satisfaction.
Uphold high service standards across all hosted events.

Managed room setups and decorations to create welcoming environments for events. Coordinated food and beverage orders, ensuring timely and accurate delivery. Supported back-to-back events by efficiently preparing rooms.

Facilitated communication with parents to meet their specific event needs