Lejla Sutkovic

Skilled/ experienced hostess/ togo girl

• Greeted many guests per day and escorted them to their tables.
• Organized and added people to the waiting list over the phone and online.
• Presented the restaurant's daily specials.
• Communicated with customers and restaurant staff to guarantee that any concerns were addressed, and guests left happy.
• Brought food out of the window and ran them to the correct tables-expo.
• Packaged orders- placed online, over the phone, and door dash.
• Answered the phone to place TOGO orders and added people to the wait list.
• Bussed tables
• Operated kitchen equipment efficiently while adhering to safety protocols.
• Assisted in training new team members on workflows and procedures.
• Resolved customer concerns promptly, enhancing overall dining experience.
• Supported daily operations by coordinating with kitchen staff for timely meal delivery.
• Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
• Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
• Provided exceptional customer service, ensuring satisfaction and repeat business.

• Maintained a safe, clean environment for children, adhering to best practices in hygiene and safety protocols.
• Supervised daily routines, ensuring adherence to schedules and promoting positive behavior among children.
• Collaborated with parents to discuss children's progress and address developmental concerns effectively.
• Assisted in organizing play-based learning experiences that fostered social skills and teamwork among peers.
• Monitored children's health and wellness, reporting any concerns promptly to guardians or healthcare professionals.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Encouraged positive behavior and social interaction among children with reward-based system.
• Strengthened children's early literacy and math skills with engaging, educational activities.
• Improved children's physical health with daily outdoor play and exercise routines.
• Care for children of various ages
• Prepare meals/ snacks according to the children's needs/ restrictions
• Sanitize toys and tables for a clean environment.
• Assist children in communication, social, and problem-solving skills
• Communicate with parents about activities and behaviors
• Positive reinforcement/ healthy relationships

• Crafted high-quality espresso beverages, ensuring consistency and flavor in every drink.
• Managed inventory levels, minimizing waste through effective stock rotation and ordering practices.
• Trained new staff on equipment operation, beverage preparation, and customer service standards.
• Implemented efficient workflow processes, improving speed of service during peak hours.
• Developed customer relationships by providing personalized service and product recommendations.
• Collaborated with team members to achieve daily sales targets and enhance overall customer satisfaction.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Monitor office supply levels
• Organize office supplies
• Copy machines for productive workflow
• Collect and sort documents
• Operate photocopiers, fax machines, and scanners
• Decorate for holiday/ seasonal events
• Managed daily office operations, maintaining organized filing systems and ensuring efficient workflow.
• Responded promptly to inquiries via phone and email, enhancing customer service experience.
• Collaborated with team members to improve office procedures and enhance productivity.
• Assisted in scheduling appointments and coordinating meetings for staff and clients.