Lejla Zukanovic
Arlington Heights,IL
Summary
Detail-oriented professional with a strong academic foundation in criminal justice and forensic psychology, bringing proven expertise in forensic psychological evaluations and patient care coordination. Demonstrated success in drafting legally defensible reports and leading high-performance teams to enhance operational management. Adept in data analysis, project management, and conflict resolution, with a history of fostering effective communication between patients and healthcare providers. Bilingual with technical proficiency in SPSS and Microsoft Office, committed to delivering exceptional patient-centered experiences.
Overview
8
8
years of professional experience
Work History
Forensic Psychological Evaluation Writer (Intern)
New Mexico center For Forensic Psychology
Skokie, IL
06.2024 - 09.2024
- Compiled and analyzed data from interviews, psychological tests, records, and collateral information
- Summarized findings related to mental health, cognitive abilities, personality traits, or behavioral patterns
- Addressed specific legal questions (e.g., competency to stand trial, criminal responsibility, fitness for parenting, or risk assessments)
- Explained how psychological findings relate to legal standards or criteria
- Drafted detailed reports presenting the evaluation results in a clear, concise, and unbiased manner
- Used language appropriate for a legal audience, often with minimal psychological jargon
- Ensured adherence to ethical guidelines, such as objectivity, confidentiality, and informed consent
- Tailored the evaluation to fit the needs of criminal, civil, or family court cases
- In criminal cases: focus on competency, insanity defense, or risk of recidivism
- In civil cases: assess psychological damage or capacity to make decisions
- In family law: evaluate custody arrangements or parental fitness
- Provided written documentation that may be used as evidence in court
- Ensured reports are legally defensible and prepared for potential cross-examination
Patient Coordinator
Maimonides Cancer Center
Brooklyn, NY
02.2023 - 06.2024
- Served as the primary liaison between patients and healthcare providers, ensuring seamless communication and personalized care
- Manage all aspects of patient care, including program development, case management, and progress monitoring towards healthcare goals
- Confirm and update patient demographics and prepare medical records for physician review
- Proactively identify and resolve a wide range of issues that may arise during the care process, ensuring patient needs and concerns are addressed promptly and effectively
- The goal is to be a pivotal link between patients and healthcare providers, managing the intricate details of patient care, and advocating for patient needs to ensure a holistic and patient-centered healthcare experience
Restaurant Manager
Fitzpatrick Hotel
New York, NY
09.2021 - 04.2022
- Worked regularly as an event manager, to ensure BEOs were executed to guest services, and hospitality Standards
- Managed high volume units with the responsibility of implementing efficient sales-based scheduling, as well as measures to limit the amount of food waste
- Prepared reports at the end of the shift/week, including staff control, food control, labor cost and sales
- Have had management training, trained new employees, ordered products for the store, weekly and daily inventory counts
- Implemented and performed sanitary practices that complied with DHEC
Dispatcher
BosTrans INC
Skokie, IL
07.2016 - 08.2021
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
- Ensured all necessary documentation is completed accurately before dispatching any vehicle on a trip.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Inspected vehicles regularly to ensure they meet safety standards as set by organizational guidelines or government regulations.
Education
Master of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY12.2024
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12.2022
Associate of Applied Science - Criminal Justice and Law Enforcement
Oakton Community College
Des Plaines, IL05.2019
Skills
- Microsoft Word
- Excel
- PowerPoint
- SPSS
- Investigative writing
- Research
- Medical record requests
- Healthcare documentation
- HIPAA protocol adherence
- Healthcare operations
- Patient assessment
- Attention to detail
- Case management
- Patient records management
- Patient care
- Multitasking
- Medical terminology
Awards
Dean's List, Fall 2021, Spring 2022, Fall 2022, Spring 2023
Volunteer Experience
Helping Hearts of BIH, Chicago, IL, Community Outreach Specialist, 11/18 - 08/21
Organizations
Oakton Community College | Law Enforcement Organization, Des Plaines, IL, President, 08/18 - 05/19
Coursework
- Criminal Behavior
- Culture and Crime
- Psych Profiles of Homicidal Offenders
- Violence and Aggression
- Psychology & the Law
- Research Methods
- Statistics
- Criminal Investigations
- Constitutional Law
- Social Psychology
- Mental Health Professionals
- Psychopathology
- Clinical Interviewing
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Bosnian
Native/ Bilingual
References
References available upon request.
Timeline
Forensic Psychological Evaluation Writer (Intern)
New Mexico center For Forensic Psychology
06.2024 - 09.2024
Patient Coordinator
Maimonides Cancer Center
02.2023 - 06.2024
Restaurant Manager
Fitzpatrick Hotel
09.2021 - 04.2022
Dispatcher
BosTrans INC
07.2016 - 08.2021
Master of Arts - Forensic Psychology
John Jay College of Criminal Justice
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Applied Science - Criminal Justice and Law Enforcement
Oakton Community College
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