LeJohn Coston
Baton Rouge,LA
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Skilled Hospital housekeeping team lead with 3+ years of experience managing facilities upkeep in Hospital setting, and Hotel Hospitality setting. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of all cleaning equipment and and cleaning chemicals and supplies. supervision of teams in numbers of 6-10 housekeepers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead
Crothall Healthcare Environmental Services
Baton Rouge, LA
07.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Identified opportunities for process improvements, implementing changes when required.
- Fostered positive employee relationships through communication, training and development coaching.
- Developed systems to maximize efficiency of daily operations.
- Conducted periodic audits of assigned areas to ensure quality control standards were being met.
- Monitored inventories of cleaning supplies and linens; ordered additional items as necessary.
- Addressed customer complaints in a professional manner, ensuring satisfaction with services provided.
Room Inspector
Candlewood Suites Hotel
Baton Rouge, LA
11.2016 - 07.2021
- Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Responded promptly to customer complaints related to room conditions or services provided.
- Scheduled cleaning services for vacated rooms in accordance with occupancy levels.
- Replenished supplies such as towels, soap and tissue paper in each room according to established guidelines.
- Conducted regular inspections of public areas such as lobbies, restrooms and hallways to ensure compliance with standards.
- Provided feedback on service performance issues to management staff when needed.
- Adhered to all corporate policies and procedures while carrying out duties.
- Assessed guest satisfaction with the quality of housekeeping services provided.
- Taught cleaning procedures to housekeeping staff.
- Inspected and evaluated hotel rooms for cleanliness, comfort, and overall condition.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Education
CERTIFICATION - CCMA
Remington College - Baton Rouge
Baton Rouge, LA08.2023
Skills
- Production Monitoring
- Regulatory Compliance
- Schedule Management
- Performance Monitoring
- Workplace Safety
- Quality Control
- Documentation and Reporting
- Equipment Maintenance
- Complaint Resolution
- Coaching
- Quality Improvement
- Team Supervision
- Verbal and Written Communication
- Evaluating Employee Work
- Safety Processes and Procedures
- EMR / EHR
- Medical office administration
- Monitoring patient progress
- Completing insurance forms
- Diagnostic equipment expertise
- Insurance claims
- Simple dressings
- Using a spectrometer
- Traction equipment
Certification
- Certified Clinical Medical Assistant (CCMA)
Timeline
Team Lead
Crothall Healthcare Environmental Services
07.2021 - Current
Room Inspector
Candlewood Suites Hotel
11.2016 - 07.2021
CERTIFICATION - CCMA
Remington College - Baton Rouge
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