Lekaa Suhail
Lakeside,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Able to speak 3 languages and can coordinate well with others. There is no task that is too difficult anything can be possible when someone works hard.
Overview
8
8
years of professional experience
Work History
Dispatcher
Roadone Towing
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Communicated with customers to provide delivery updates and resolution.
IHSS caregiver
In home support services
07.2020 - Current
- Being a caregiver requires that I care for people who are older in age or have a mental or physical disability
- Within this position my main duty was to make sure who I am caring for is taking their medications as well as be a moral support system for their mental health
- Being a caregiver has taught me how to work with many different types of people of all ages and illnesses.
asap towing dispatcher
Asap Towing
05.2021 - 12.2023
- At this position I needed to send dispatches to drivers, speak to insurance companies, communicate with chp and other police departments, satisfy customer’s needs, as well as speak to customers to possibly sell them a product such as a battery
- Within the position I had to be a team leader to make sure the customers can clearly communicate with the drivers.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
PARTS SPECIALIST
TEKNITON
11.2021 - 05.2022
- Tekniton is a company that works with Samsung appliances
- Being a part specialist, my duties were to manage the warehouse, speak to customers about their needs, make tickets/ invoices through Samsung, order parts for the appliances, prepare the work schedules and complete a thorough weekly report.
CASHIER
FAMILY MARKET
09.2018 - 12.2018
- As a cashier in a family market my main responsibility was to cash out the customers
- Other duties included stocking new products and checking the inventory to make sure everything is up to date.
RESTAURANT MANAGER
SHAWARMA KING
08.2016 - 09.2018
- Being a restaurant manager required that the dining room is always managed, and all the customers’ needs were met
- Since it was a big restaurant there were many catering events that I had to plan out the events for the customers
- The last responsibility within the position is accounting and billing for every month.
Education
BACHELOR’S IN CRIMINAL JUSTICE - Criminal Justice
San Diego State University
San Diego, CA08.2024
MINOR IN SCOIOLOGY - Sociology
San Diego State University
San Diego, CA08.2024
ASSOCIATE IN SCIENCE (AS) IN CRIMINAL JUSTICE -
Grossmont Community College
El Cajon, CA12.2021
High School Diploma -
Diego Valley East Charter School
EL Cajon, CA12.2019
Skills
- Communication skills
- Bilingual
- Leadership skills
- Shipping and receiving
- Warehouse management
- Management
- Caregiver
- Catering
- Event planning
- Inventory control
- Sales
- Property management
- Materials handling
- Work under pressure
- Team leader
- Pricing
- Microsoft work
- Xcel
- Packaging
- Profit and loss
- Work well with others
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Route Planning
- Customer Relationship Management
- Maintaining call metrics
- Decision-Making
- Customer Service
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Creative Thinking
- Relationship Building
- Communication Management
- Call Center Software
Languages
Arabic
Native or Bilingual
Turkish
Professional Working
Timeline
Dispatcher
Roadone Towing
02.2024 - Current
PARTS SPECIALIST
TEKNITON
11.2021 - 05.2022
asap towing dispatcher
Asap Towing
05.2021 - 12.2023
IHSS caregiver
In home support services
07.2020 - Current
CASHIER
FAMILY MARKET
09.2018 - 12.2018
RESTAURANT MANAGER
SHAWARMA KING
08.2016 - 09.2018
BACHELOR’S IN CRIMINAL JUSTICE - Criminal Justice
San Diego State University
MINOR IN SCOIOLOGY - Sociology
San Diego State University
ASSOCIATE IN SCIENCE (AS) IN CRIMINAL JUSTICE -
Grossmont Community College
High School Diploma -
Diego Valley East Charter School
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