Experienced Customer Care Specialist brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Hi, I’m
Lekeisha Lyle
Lexington,SC
Summary
Overview
4
years of professional experience
Work History
ShiftMedLafayette, LA
Customer Care Specialist
08.2022 - 01.2023
Job overview
- Helped over 100 customers every day with a positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem-resolution skills.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Verified accuracy of customer account information and updated it when necessary.
CPC Medical TransportationHampton, GA
Dispatcher/Customer Service Representative
09.2021 - 06.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic databases.
Papa INCHampton, GA
Member Engagement Specialist
03.2020 - 04.2022
Job overview
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Documented customer interactions and relationships using CRM systems.
Arise Virtual SolutionsOpelousas, LA
Senior Customer Service Representative
09.2018 - 05.2019
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Magnet Academy For Cultural Arts
High school diploma
05.2013
University Overview
- Honoree of Best Actress
- Awarded: Class Historian; Turn Around Award;
- 3.60 GPA
- Extracurricular Activities: Organized and Lead first Spirit Team of the school ; Theatre; Creative Writing; Dance; Yearbook Club; Digital Graphics
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Documentation review
- Microsoft
- Data Entry
- Employee Evaluation
- Administrative Experience
- Supervising Experience
- Process Improvement
- Scheduling
Timeline
Customer Care Specialist
ShiftMed
08.2022 - 01.2023
Dispatcher/Customer Service Representative
CPC Medical Transportation
09.2021 - 06.2022
Member Engagement Specialist
Papa INC
03.2020 - 04.2022
Senior Customer Service Representative
Arise Virtual Solutions
09.2018 - 05.2019
Magnet Academy For Cultural Arts
High school diploma
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