Lekeisha Ramone
Phoenix,AZ
Summary
Capable payroll specialist with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes and deductions. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Payroll/Billing Specialist
Adaptive Workforce Solutions
07.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Increased efficiency within the department by automating routine processes using specialized software tools.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Processed and verified invoices to secure accuracy of billing information.
- Processed vendor and supplier payments on weekly basis.
- Run and process weekly payroll.
Sr. Time and Expense Payroll Associate
Aston Carter
02.2021 - 07.2023
- Responsible for the processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships.
- Perform collection of timecards and record of time data in the payroll system. Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system.
- Run reports to identify missing timecard information and/or variances; work with contractors to validate and correct timecards.
- Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system.
- Communicate with clients and contractors to obtain approved timecards and expense documents. Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders.
- Manage and track personal time off (PTO),absence etc.; manage related documentation and system updates.
- Collect expense forms and record expense information into the payroll system. Track contractor expense reports and ensure accurate matching with claimable receipts.
- Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office.
Receptionist
RY Services LLC
10.2020 - 02.2021
- Greet and welcome guests. Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures.
- Order front office supplies and keep inventory of stock. Keep updated records of office expenses and costs.
- Perform other clerical receptionist duties such as filing, sorting mail, photocopying, transcribing and faxing. Assist admin assistant with monthly reports.
- Assist in organizing office events; both big and small.
- Maintain vehicle maintenance logs and service coordination.
- Often in charge of cashier responsibilities, including accurately calculating the amount due; collecting cash, card, or checks as payment; and documenting payment received.
Lead Receptionist/Title Clerk/HR Assistant
Showcase Honda
07.2019 - 10.2020
- Primary responsibilities are to provide customer service in person and over the phone. Also in charge of answering phone calls, responding to emails, greeting potential customers, addressing complaints, and handling other front desk duties.
- In charge of receiving and disbursing mail.
- Often in charge of cashier responsibilities, including accurately calculating the amount due; collecting cash, card, or checks as payment; and documenting payment received.
- In charge of scheduling Salesman and Managers. Work directly with the Finance, Service, Parts, New Car and Used Car Department.
- Working directly with the Accounting Department is also a key factor. Meeting with Accounts Receivable, Accounts Payable, Billing, Titles and Controller are essential to ensuring complete customer satisfaction and giving structure to this department.
- Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Front Desk Receptionist
Residence Inn
02.2019 - 06.2019
- Tracked important information via spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
Homewood Suites
10.2017 - 02.2019
- Represents the first point of contact with guests and handles all stages of a guest's stay.
- Registering/booking guests in and out of their rooms, while accommodating any special requests.
- Taking/verifying guests' method of payment.
- Organizing important documents and filing accordingly.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
Education
Bachelor of Business Administration - Accounting And Business Management
Chandler Gilbert Community College
Phoenix, AZ2025
Associate of Business Administration - Business Administration And Management
South Mountain Community College
Phoenix05.2015
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2015
Skills
- Payroll Operations
- Payment Posting
- Financial Reporting
- Billing Systems and Software
- Invoice Generation
- Accounts Receivable Management
- Accounts Payable Management
- Data Entry Proficiency
- Microsoft Office Suite
Certification
- Certified for Business, Marketing and Communications.
- Certificate for Advanced Business Administration and Organizational Development.
- Hilton Homewood Suites OnQ Certification
Timeline
Payroll/Billing Specialist
Adaptive Workforce Solutions
07.2023 - Current
Sr. Time and Expense Payroll Associate
Aston Carter
02.2021 - 07.2023
Receptionist
RY Services LLC
10.2020 - 02.2021
Lead Receptionist/Title Clerk/HR Assistant
Showcase Honda
07.2019 - 10.2020
Front Desk Receptionist
Residence Inn
02.2019 - 06.2019
Front Desk Receptionist
Homewood Suites
10.2017 - 02.2019
Bachelor of Business Administration - Accounting And Business Management
Chandler Gilbert Community College
Associate of Business Administration - Business Administration And Management
South Mountain Community College
High School Diploma -
Desert Vista High School
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