Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lekeisha Williams

PITTSBURGH,PA

Summary

Organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively independent or in team environments.

Overview

13
13
years of professional experience

Work History

Supervisory Medical Supply Technician (CRCST)

VA Hospital
11.2019 - Current
  • Grade 8 step 1
  • Operate several high and low level disinfecting ultrasonic, steam autoclaves, washers/ decontaminator, hydrogen peroxide sterilization systems (sterrad), and ethylene oxide (eto).
  • Inspection, preparation and sterilization of RME (reusable medical equipment) according to manufacturers guidelines.
  • Train all new employees in following proper guidelines in sterilization, decontamination and assembly of reusable medical equipment.
  • Interviews potential new employees and assists in the decision on whether or not to hire.
  • Monitors and reports on the status of work.
  • Assesses the quality and quantity of work by reviewing the cleaning, reprocessing,and distribution of reusable medical equipment.
  • Provides information to management officials concerning performance issues, assignment changes and task completion.
  • Instructs employees on work-related activities, policies, procedures and goals.
  • Monitors the process of cleaning/ decontamination, sterilization, reprocessing, and distribution of critical, semi-critical and non-critical RME. This includes following the use of bacteriological controls, principles and methods of sterilization, packaging, and assembly of simple to more complex items for therapeutic and surgical procedures.
  • Coordinates across services and/or disciplines which can influence the organizational mission, vision, values and strategic priorities for reusable medical equipment.
  • Educates hospital staff, including the executive level, on all new equipment to ensure compliance is met as it relates to reusable medical equipment.
  • Ensures national sterile processing standards are followed in the process of cleaning/ decontamination, sterilization, reprocessing, and distribution of critical and/or semi-critical reusable medical equipment.
  • Carries out day-to-day duties accurately and efficiently.
  • Wraps trays, instrument packs and sets.
  • Records biologicals and test results.
  • Identifies parameters and sterilization method required for each item to be sterilized.
  • Inspects sterile package integrity prior to distribution.
  • Assesses instruments, equipment and containers to promote cleanliness and proper functioning.
  • Verifies and maintains proper documents and records for sterilization.
  • Troubleshoot medical equipment malfunctions and reports issues to appropriate personnel.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Uses critical thinking to break down problems, evaluate solutions and make decisions.
  • Coordinates and monitors the functions of administrative services within an office.
  • Assists with human resources functions to include recruitment, performance and training.
  • Makes space utilization recommendations.
  • General knowledge of OSHA or related safety and occupational health standards and codes.
  • Applies safety and occupational health laws, regulations, principles, theories, practices and procedures to advise on or resolve technical matters dealing with occupational safety and health requirements.
  • Evaluates new and existing jobs, processes, products and other systems to determine the existence, severity, probability and outcome of hazards.
  • Some knowledge of laws, rules, regulations, case law, principles and practices related to employee conduct, performance and dispute resolution and other areas such as reasonable accommodation.
  • Inspects workplaces, processes, products or other systems for compliance with established safety and occupational health policies or standards to identify potential new hazards.
  • Monitors inventory levels to keep all medical equipment properly stocked.
  • Provides support to staff in resolving medical equipment problems.
  • Demonstrates strong organizational and time management skills while managing multiple projects.
  • Identifies issues, analyzes information and provides solutions to problems.
  • Ability to perform a full range of supervisory duties, including assigning, planning and evaluating work, recommending awards, approving leave, identifying training needs, administrative duties, and resolving staff issues.
  • High attention to detail, excellent problem solving and critical thinking skills under pressure.

Bus Operator

Port Authority
05.2019 - 11.2019

Trained to operate bus to obtain my passenger endorsement to add to my CDL license.

  • Accepted and processed fares.
  • Maintained full understanding of local roads and traffic patterns.
  • Transported customers to and from multiple areas throughout the city of Pittsburgh.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.

Route Delivery Driver

Eby Brown
07.2018 - 04.2019
  • Operated a class A tractor trailer or a straight truck to deliver products to customers.
  • Logged mileage, stops, orders and carton counts for each route.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained records of sales and customer information to support accuracy.
  • Operated delivery vehicles safely and efficiently.

Route Delivery Driver Trainee

PepsiCo
04.2018 - 05.2018

Trained to operate a tractor trailer to obtain my class A cdl license.

  • Completed daily pre- and post-trip vehicle inspections.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.

Sterile Processing Technician (CRCST)

UPMC Mercy/ Presbeterian Hospital
04.2013 - 04.2018
  • Appointed to be in charge of my shift by management.
  • Communicated with operating room staff in regards to whats needed for next day surgeries.
  • Lead my team to make sure everything needed for next days surgeries are complete.
  • Training of new employees.
  • Distributes and prioritizes workload among employees in accordance with established workflow and/or job specializations.
  • Assigns work to staff based on experience and training needs.
  • Wrapped trays, instrument packs and sets.
  • Recorded biologicals and test results.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Picked instruments and supplies for surgeries.
  • Inspected sterile package integrity prior to distribution.
  • Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Operated several high and low level disinfecting ultrasonic, steam autoclaves, washers/ decontaminator, hydrogen peroxide sterilization systems (sterrad), and ethylene oxide (eto).
  • Responsible for inspection, preparation and sterilization of RME (reusable medical equipment) according to manufacturers guidelines.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.

Food Service/ Manager

Fernandos Cafe
04.2011 - 04.2013
  • Appointed to be the manager by the owner of the company.
  • Directing employees in daily duties such as food prep, cash register, sandwich making and stock.
  • Training of all new employees.
  • Interviews of potential new hires.
  • Quality assurance of of food prep and sales.
  • Prioritize work assignments based on needs.
  • Makes employee hiring and and promotion recommendations.
  • Resolves employee complaints and issues.
  • Identifies ways to improve production and quality.
  • Observation of employees performance.
  • Advises the owner of problems and provides corrective input.
  • Coordinating job offers
  • Providing advise on employment benefits
  • Verifying conditions of employment
  • Updating/maintaining information into database
  • Utilizing office automation to create, edit and maintain reports
  • Providing training and assistance to employees, managers and other personnel.
  • Distributes and Prioritizes workload among employees in accordance with established workflow and/or job specializations. Assigns work to staff based on experience and training needs.
  • Utilizes qualitative analysis tools to prepare reports for trending, evaluate operations and facilitate improvements in workflow and quality processes.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Oversaw training of more than 5 team members.
  • Managing budget activities
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Delivered performance reviews, recommending additional training or advancements.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Checked references for potential candidates.
  • Updated and maintained employee attendance records.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strategy to increase sales and drive profits.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Class A CDL License

Keystone Diesel The Truck Driving School
Pittsburgh, PA
04.2018

Certified Registered Central Service Technician

CCAC
Pittsburgh, PA
09.2016

GED -

Connelley Technical Institute
Pittsburgh, PA
10.2000

Skills

  • Ability to Manage a Team
  • Training
  • Interviewing
  • Medical Terminology
  • Customer Service
  • Sterile Processing
  • Microsoft 365
  • Decontamination
  • Anatomy
  • Sterilization
  • RME Prep
  • Scheduling
  • Hiring
  • Administrative duties
  • Team Building
  • High attention to detail
  • Conflict Resolution
  • Training and mentoring
  • Teamwork and Collaboration
  • Critical Thinking
  • Physiology
  • Record keeping
  • New Hire Orientation
  • Payroll Processing
  • Vatas
  • Pathophysiology
  • Instrument Cleaning and Sterilization
  • Documentation and Reporting
  • Mechanical Troubleshooting
  • Inventory Recordkeeping
  • Surgical Equipment Tray Preparation
  • Quality Control Analysis
  • Inventory Management Software
  • Sterilizer Testing
  • Instrument Sterilization
  • Infection Control Protocols
  • Microsoft Excel
  • Microsoft Word
  • Microsoft 365
  • Staff Management
  • Recruitment
  • Diversity and Inclusion
  • Training and Mentoring
  • Wix Website Building
  • Business Planning
  • Content Creation
  • Google Drive
  • Microsoft Office
  • Website Development
  • Online Advertising
  • Search Engine Optimization
  • Technical Troubleshooting
  • Blueprint Reading
  • Custom Design Experience
  • Content Planning
  • Keyword Research
  • Script Writing
  • Video Editing
  • Audio Editing
  • Audience Engagement
  • Social Media Promotion
  • Digital Publishing
  • Content Scheduling
  • Influencer Collaboration
  • SEO Strategies
  • Social Media Marketing
  • Social Media Management
  • Website Design
  • SEO Techniques
  • Photography
  • Digital Channel Management
  • Copywriting
  • Content Strategy
  • Google Analytics
  • Research
  • Social Media Expert
  • Digital Photography
  • Product Descriptions
  • Email Campaigns
  • Brand Development
  • Marketing Analytics
  • Data Entry

References

Sterile Processing Director: William Filipponi Fillwt@yahoo.com 724-344-2148


Sterile Processing Co-worker: Roqueal Gassette Roqueal.thomas@va.gov 412-849-4371


Sterile Processing Co-worker: Sherre Round Sherre.round@gmail.com 412-817-9358

Timeline

Supervisory Medical Supply Technician (CRCST)

VA Hospital
11.2019 - Current

Bus Operator

Port Authority
05.2019 - 11.2019

Route Delivery Driver

Eby Brown
07.2018 - 04.2019

Route Delivery Driver Trainee

PepsiCo
04.2018 - 05.2018

Sterile Processing Technician (CRCST)

UPMC Mercy/ Presbeterian Hospital
04.2013 - 04.2018

Food Service/ Manager

Fernandos Cafe
04.2011 - 04.2013

Class A CDL License

Keystone Diesel The Truck Driving School

Certified Registered Central Service Technician

CCAC

GED -

Connelley Technical Institute
Lekeisha Williams