Summary
Work History
Education
Skills
Timeline
Generic

Lekeithra Houston

Princeton,TX

Summary

Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Proven track record of achieving established targets and team goals. Personable and professional communicator fluent in English. Service-focused and skilled in customer relations, task prioritization, and time management. Driven to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections with efficiency. Proficient in Microsoft Excel and other related software with 4 years of expertise in similar roles. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Chat Support Specialist

Seven Eleven
  • Implemented feedback from management to continually improve performance metrics within the chat support team.
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
  • Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
  • Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.

Housekeeper Aide

Cariad at North Brook
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
  • Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
  • Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
  • Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.

Laundry Attendant

Soap Opera
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Warehouse Worker| Packer| Line Assembly

Express Employment
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Quality Control Inspector

Surestaff
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Catering Server

Jean Simpson Personnel Services
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.

Customer Service Representative

Young Williams Child Support Services
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 4 calls in queue per minute.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 60 customers each day.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Clerical Assistant

Southern University Metro
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Customer Service Associate

Walmart
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Described and explained details about company options to inform customers and guide purchasing decisions.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped 5 customers every hour by approaching conversations with positive attitude and providing prompt service.

Cook/Housekeeper

Hampton Inn And Suites
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Cleaned over 20 locations every day with consistently high customer satisfaction ratings.
  • Established and maintained clean and comfortable environments and buildings by vacuuming, cleaning windows and dusting.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Night Auditor

Hilton Garden Inn
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Checked hotel guests in and out in professional and friendly manner, effectively handling approximately 20 guests per shift.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Took reservations over phone and through email, recording guest information and verifying details.

Deli Clerk

Walmart
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Customer Service Agent

Teleperformance
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted call-in customers with questions and orders.

Cashier

Griff's
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.

Assistant Store Manager

Family Dollar Stores Inc.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised team of 4 employees and provided feedback on performance.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Deli Clerk

Brookshires
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Greeted customers at deli counter to fulfill requests and answer questions.

Night Auditor

LaQuinta Inn & Suits
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Education

GED -

Adult Academy Renewal
Shreveport, LA

Skills

  • Customer service

  • Inbound and outbound calling

  • Key holder experience

  • Money handling abilities

  • Professional telephone demeanor

  • Computer proficient

  • Data entry

  • Strategic sales knowledge

  • Credit card processing

  • Staff education and training

  • Typing speed

Timeline

Chat Support Specialist

Seven Eleven

Housekeeper Aide

Cariad at North Brook

Laundry Attendant

Soap Opera

Warehouse Worker| Packer| Line Assembly

Express Employment

Quality Control Inspector

Surestaff

Catering Server

Jean Simpson Personnel Services

Customer Service Representative

Young Williams Child Support Services

Clerical Assistant

Southern University Metro

Customer Service Associate

Walmart

Cook/Housekeeper

Hampton Inn And Suites

Night Auditor

Hilton Garden Inn

Deli Clerk

Walmart

Customer Service Agent

Teleperformance

Cashier

Griff's

Assistant Store Manager

Family Dollar Stores Inc.

Deli Clerk

Brookshires

Night Auditor

LaQuinta Inn & Suits

GED -

Adult Academy Renewal

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Lekeithra Houston