Le'Kell Anderson
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
CSR - Referral Processor
Acentra Health
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Increased productivity by effectively managing workload and prioritizing tasks.
Server Trainer
HMSHost Terminal Services
08.2016 - Current
- Coordinated recruitment and placement of training program participants.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Intake Specialist
TrialCard
01.2020 - 07.2022
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Updated patient information on the computer system to maintain billing accuracy.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
Remote Customer Service Professional
Blue Cross Blue Shield Of NC
09.2021 - 03.2022
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
Guest Service Associate
European Wax Center
04.2013 - 09.2016
- Greets patients in a polite, prompt, helpful manner and provides any necessary instructions/directions
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income, and room service usage
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Networked at events and by phone to expand business profits and revenues
- Reviewed esthetician's calendar and scheduled patient appointments by telephone and in-person.
Call Center Customer Service Representative
Freedom Solar LLC
02.2015 - 01.2016
- Documented and detailed calls and complaints using call center's CRM database
- Described product highlights and benefits to help guide purchasing decisions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered up to 100 incoming calls in busy, fast-paced global call center
Education
No Degree - Accounting And Finance
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Panther Creek High School
Cary, NCSkills
Phone and Email Etiquette
Data Entry
Multitasking and Prioritization
Salesforce CRM
Timeline
CSR - Referral Processor
Acentra Health
07.2023 - Current
Remote Customer Service Professional
Blue Cross Blue Shield Of NC
09.2021 - 03.2022
Intake Specialist
TrialCard
01.2020 - 07.2022
Server Trainer
HMSHost Terminal Services
08.2016 - Current
Call Center Customer Service Representative
Freedom Solar LLC
02.2015 - 01.2016
Guest Service Associate
European Wax Center
04.2013 - 09.2016
No Degree - Accounting And Finance
Wake Technical Community College
High School Diploma -
Panther Creek High School