Summary
Overview
Work History
Education
Skills
Languages
Timeline
Lekendra  Medlin

Lekendra Medlin

Raleigh,NC

Summary

Dynamic professional with a proven track record in customer service and satisfaction, highlighted by a successful tenure at Five Below. Excelled in creating positive outcomes through effective communication. Skilled in streamlining processes for enhanced service quality, achieving notable sales increases. Demonstrates strong client relations alongside a commitment to fostering safe and nurturing environments.

Overview

11
11
years of professional experience

Work History

Customer Service

Five Below
11.2023 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • I great the customers when they come in to shop,i helped them with anything they are looking for.
  • I assist them with checking out with they things, i ask them did they find everything alright.
  • I help them bag they items up, then i tell them to have a great day or have a nice night.

Daycare Teacher/ Teachers Assistant

Jumpstart Academy
07.2021 - 03.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Developed individualized learning plans for each child, catering to their unique needs and abilities.
  • Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
  • Created safe and nurturing learning environment for preschoolers.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

House Cleaner

Worked for Myself
01.2019 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.

Package Handler

Revlon
02.2016 - 06.2017
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Babysitter

Worked for Myself
01.2013 - 12.2015
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Planned fun outings and educational activities to keep children entertained.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Fostered safe and nurturing environment, closely monitoring children's activities.
  • Enhanced children's language development with storytelling and reading sessions.
  • Enhanced children's social skills by organizing group activities.
  • Monitored progress in self-care tasks, encouraging independence.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Developed system for efficiently managing daily routines, reducing morning stress.
  • Monitored children's play activities to verify safety.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Supervised children on playground to help develop physical and social skills.
  • Organized activities that enhanced children's physical, emotional, and social well-being.
  • Coordinated playdates and outings to meet children's physical and social needs.

Education

High School Diploma -

Granville Central High School , Oxford
06-2012

Skills

  • Client relations and customer service
  • Strong customer service
  • Effective customer service
  • Friendly customer service
  • Providing customer service
  • Customer service and satisfaction

Languages

English
Full Professional

Timeline

Customer Service - Five Below
11.2023 - 05.2024
Daycare Teacher/ Teachers Assistant - Jumpstart Academy
07.2021 - 03.2022
House Cleaner - Worked for Myself
01.2019 - 12.2021
Package Handler - Revlon
02.2016 - 06.2017
Babysitter - Worked for Myself
01.2013 - 12.2015
Granville Central High School - High School Diploma,
Lekendra Medlin