LEKENDRA WASHINGTON
AVIATION METALS INC
Petersburg,VA
10
years of professional experience
Customer-focused Warehouse Operations Leader experienced in inventory management, team leadership, and customer service. Built strong relationships with clients and efficiently resolved concerns while coordinating shipments and managing inventory. Delivered accurate and timely receiving processes through effective collaboration with teams to meet operational demands.
Work History
SHIPPING/Receiving Coordinator
4 Years 2 Months- Developed and implemented processes for efficient material handling and organization.
- Coordinated receipt and inspection of materials to ensure compliance with quality standards.
- Managed data entry for inventory tracking using ERP systems to maintain accuracy.
- Trained staff on safety protocols and best practices in receiving operations.
- Streamlined communication between receiving, warehousing, and procurement teams to enhance workflow efficiency.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
Assistant General Manager
3 Years 4 Months- Oversaw daily hotel operations to align with business goals.
- Supervised front desk staff to deliver exceptional guest experiences.
- Coordinated guest services, reservations, and resolved issues to enhance guest satisfaction.
- Assisted with staff scheduling, training, and performance management.
Hotel Front Desk Night Auditor Manager
1 Year 9 Months- Oversaw front desk operations during overnight shifts, ensuring seamless guest experiences.
- Managed front desk operations during overnight shifts.
- Delivered exceptional customer service to hotel guests, enhancing overall satisfaction.
- Addressed guest concerns promptly and professionally, fostering positive relationships.
Inside Sales Representative / Customer Service Representative
1 Year 7 Months- Managed inbound customer inquiries and sales opportunities, ensuring timely and effective responses.
- Developed rapport with customers to assess needs and tailor solutions accordingly.
- Achieved sales targets through effective strategies.
Team Lead / Customer Service Representative
2 Years 9 Months- Provided exceptional customer support in a high-volume call center environment.
- Resolved customer issues and escalations collaboratively with team members.
- Coached and mentored new employees to enhance their customer service skills.
Education
Associate of Science - Real Estate Coursework
Associate of Science - College Coursework
High School Diploma
Associate of Science - Business Administration
Skills
Customer Service Excellence
Team Leadership
Relationship Building
Front Desk Operations
Sales & Upselling
Problem Resolution
Conflict Management
Administrative Support
Phone & Email Communication
Training & Coaching
Time Management
Microsoft Office Suite
Multitasking
Warehouse operations
Shipping coordination
Accomplishments
Familiar with AS400 and Double Check Live
Timeline
Assistant General Manager
Choice Hotels
11.2019 - 03.2023Read More
SHIPPING/Receiving Coordinator
AVIATION METALS INC
03.2019 - 05.2023Read More
Hotel Front Desk Night Auditor Manager
Four Points Sheraton
02.2018 - 11.2019Read More
Inside Sales Representative / Customer Service Representative
Red Ventures
07.2016 - 02.2018Read More
Team Lead / Customer Service Representative
IQOR
09.2013 - 06.2016Read More
Independence High School
High School Diploma
Read More
Central Piedmont Community College
Associate of Science from College Coursework
Read More
Canopy Real Estate School
Associate of Science from Real Estate Coursework
Read More
Central Piedmont Community College
Associate of Science from Business Administration
Read More