Le'Kendrs Sims
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and wrien communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and competent specimen processor with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
3
3
years of professional experience
Work History
BioReference Health Specimen Processor
03.2024 - Current
- Receive, identify, label and process specimens as required for processing
- This includes all labeling of specimen containers and any other materials submitted by the client
- Enter demographics, transcribe and review all specimen data into the laboratory information system
- Recognize specimen problems and refer to designated personnel
- Display the ability to learn and understand specimen types related to test(s) ordered by our clients
- Adheres to core values, safety, compliance policies and procedures
- Must Maintain production goals to ensure hourly specimen flow to the labs are consistent (minimum 28-35 cases) per hour
- Report malfunctioning workstations to management for HELP tickets
- Disinfect work station before and after use
- Keep work station neat and clean
- Must be able identify requisitions that are continually failing to download and have missing information.
Labcorp Healthcare Specimen Assessor (contract)
02.2023 - 02.2024
- Perform tasks associated with specimen management including receiving samples, accessioning, and storage
- Document all activities as necessary including preventative maintenance logs, instrument function checks, troubleshooting, and quality control to ensure regulatory compliance
- Activate electronic orders by verifying specimen identification to requisition information
- Pack and ship specimens to proper testing facilities when required
- Meet key production metrics and quality measures to ensure timely and accurate results
- Followed HIPAA and company policies and procedures.
Healthcare Customer Service Representative (wfh)
Sutherland Global
10.2022 - 02.2023
- Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members
- Guide individuals through the healthcare insurance enrollment process, helping them understand available options and eligibility requirements
- Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources
- Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.
Walmart.com - Customer Support Specialist (wfh)
Walmart
06.2021 - 10.2022
- Responds to customer inquiries via phone, email, and chat, addressing product-related questions, order inquiries, and service issues promptly and professionally
- Utilizes CRM software to document customer interactions, update customer information, and track issue resolution, ensuring accurate and thorough records
- Collaborates with cross-functional teams to escalate complex issues, share customer feedback, and identify opportunities for process improvement
- Demonstrates strong problem-solving skills to resolve customer complaints, manage escalations, and exceed service level agreements.
Roadside Assistance Dispatcher
Agero
09.2022 - Current
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Worked with routing specialists, route managers and service department to optimize routes.
- Recorded and maintained files or records of customer requests, work or services performed.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Documented services performed, operations information and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders and information between work crews, supervisors and field personnel.
Education
High School Diploma -
Kashmere High School
Houston, TXSkills
- Data entry
- Customer Service
- Claims
- Benefits Explanations
- HIPAA knowledge
- Exceeding Customer Expectations
- Email Support
- Call center experience
- Remote Operation
- Inbound/Outbound Calling
- HIPAA Compliance
- Problem-Solving
- Eligibility Determination
- Payment Processing
- EMR
- Order Processing
- De-Escalation
- Enrollment
- Chat Support
- Specimen Processing
- Fast Learner
- Product and service understanding
- Medical Laboratory Procedures
- Specimen Preparation
- Production and processing
- Quality Control
Timeline
BioReference Health Specimen Processor
03.2024 - Current
Labcorp Healthcare Specimen Assessor (contract)
02.2023 - 02.2024
Healthcare Customer Service Representative (wfh)
Sutherland Global
10.2022 - 02.2023
Roadside Assistance Dispatcher
Agero
09.2022 - Current
Walmart.com - Customer Support Specialist (wfh)
Walmart
06.2021 - 10.2022
High School Diploma -
Kashmere High School
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