Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lekesha Jones

Brownsville,TN

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

19
19
years of professional experience

Work History

Service and Engagement Team Lead

Target
04.2022 - Current
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective customer satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained detailed records for inventory management.
  • Ensured that price accuracy is maintained throughout the store.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Academy Training Coordinator

Wal-Mart
06.2019 - 04.2022
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Developed and implemented successful onboarding program.
  • Followed up with trainees for continued support with training beyond the Wal- Mart Academy.
  • Created and maintained detailed training records and reports for management review.
  • Worked with central management to identify, plan, align, and address training needs.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Developed and executed strategies to improve training program performance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Booked travel accommodations for trainees for multiple Wal- Mart sites across the United States.
  • Met department budgets by monitoring and reviewing training expenses.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
  • Analyzed and evaluated training effectiveness and program outcomes.

Day care owner

Self Employed Services
06.2017 - 06.2019
  • Directed and executed daily operations and activities of in-home daycare center.
  • Partnered with parents regarding activities, policies, and enrollment procedures.
  • Recommended methods of modifying inappropriate behavior and encouraging learning experiences.
  • Reviewed and approved menu plans and food purchases.
  • Maintain all business records and activities of the business.
  • Created age-appropriate lesson plans.
  • Observed students' performance and record relevant data to assess progress.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Stayed current on guidelines to maintain compliant program operations.
  • Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.

Assistant Manager

Sam’s club
05.2005 - 06.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Human Resources Management

Bellevue University
Bellevue, NE
06.2024

Skills

  • Project Management
  • Report Preparation
  • Written Correspondence
  • General Office Skills
  • Computer Savvy
  • Customer Service
  • Scheduling
  • Organized
  • PowerPoint
  • Professional Presentations
  • Microsoft Office XP
  • Excel
  • Customer Data Confidentiality
  • Regulatory Compliance
  • Order Fulfillment
  • Order and Refund Processing

Timeline

Service and Engagement Team Lead

Target
04.2022 - Current

Academy Training Coordinator

Wal-Mart
06.2019 - 04.2022

Day care owner

Self Employed Services
06.2017 - 06.2019

Assistant Manager

Sam’s club
05.2005 - 06.2017

Bachelor of Science - Human Resources Management

Bellevue University

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Lekesha Jones