Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
LANGUAGES
Timeline
Awards
WORK AUTHORIZATION
References
Generic

LEKESIA LEE

Ponchatoula,LA

Summary

Results-driven professional with comprehensive experience in people management, account management, and collections. Adept at developing strategic plans to optimize agent performance as well as payment recovery reducing delinquencies. Strong focus on team collaboration, adapting to evolving needs, and delivering consistent results. Skilled in communication, negotiation, and conflict resolution, with reputation for reliability and achieving targets.

Overview

12
12
years of professional experience

Work History

Collections Account Manager

PosiGen Solar Solutions
07.2024 - Current
  • Analyzed account data to identify trends, improve collection processes, and enhance recovery efforts.
  • Established strong relationships with clients, facilitating timely payments and minimizing disputes over outstanding balances.
  • Consistently met or exceeded monthly targets for successful collections of 140 average daily calls, 25 average inbound calls, below 5% FE delinquency, and 1.9% BE contributing to the overall financial health of the organization.
  • Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.

Remote Appt Setter

Sun Solar
01.2024 - 07.2024
  • Act as a liaison between the customer and the company to ensure effective communication and manage expectations.
  • Conduct follow-up calls to contact potential customers and explain our business
  • As the first point of contact, I maintained a positive attitude and contributed to company morale.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Team Manager

ADT Solar (previously Sunpro Solar)
03.2019 - 11.2023
  • Cultivate a positive work environment, actively promoting team cohesion and fostering a culture of excellence.
  • Collaborate seamlessly with cross-functional teams to proactively address and fulfill customer requirements, ensuring seamless service delivery.
  • Develop and rigorously enforce customer service strategies and policies aimed at elevating the overall customer experience, while concurrently fostering the growth and professional development of team members under my leadership
  • Led the highest performing team for 12 months, leading to the 2022 Circle of Excellence

Office Manager

Chappapeela Sports Park
02.2018 - 04.2019
  • Updated employee paperwork and records
  • Performed billing and collection via QuickBooks
  • Supported continuous delivery of excellent services and care both with customers and vendors.
  • Maintained master calendar
  • H.A.R.D No. 1 Board secretary

Inside Sales Associate/Customer Service Rep

K-Team Printing & Marketing
08.2015 - 02.2018
  • Provide quality and timely service to customers.
  • Build quotes for print and design services
  • Set up for and participate in tradeshows and conferences

Sales Associate

J. C. Penney Company, Inc.
11.2014 - 12.2015
  • Recover store nightly.
  • Helped customers with selections and measurements
  • Run Register and check customers out.
  • Credit Card sales

Inside Sales Rep/District Sales Support Rep

PamLab Pharmaceuticals
04.2013 - 02.2015
  • Place sales calls to different doctors’ offices, informing them of products
  • Work as a team and individually to meet quota and grow territory
  • Service, sample, and provide literature to prescribing doctors
  • Conducted regular follow-ups with clients, ensuring timely resolution of inquiries and fostering long-term partnerships.

Education

No Degree - Human Resources

University Of Mississippi
Oxford, Mississippi
01.2005

Associate of Arts - Business

Jones County Junior College
Ellisville, Mississippi
01.2005

Skills

  • Team Lead/Manager
  • Time Management
  • Human Resources
  • Inside Sales
  • Office Management
  • Data Analysis
  • Quality Assurance
  • Communication Skills
  • Customer Relations
  • Credit and Collections
  • Intuit Quickbooks
  • Teamwork and collaboration

Websites

Accomplishments

  • Supervised team of 15+ staff members.
  • Achieved ADT's Circle of Excellence 2022 status by consistently leading and managing the highest performing inside sales team.
  • Collaborated with team of 7-20 in the development of Referral App with Sunpro Solar.

LANGUAGES

English
Native or Bilingual

Timeline

Collections Account Manager

PosiGen Solar Solutions
07.2024 - Current

Remote Appt Setter

Sun Solar
01.2024 - 07.2024

Team Manager

ADT Solar (previously Sunpro Solar)
03.2019 - 11.2023

Office Manager

Chappapeela Sports Park
02.2018 - 04.2019

Inside Sales Associate/Customer Service Rep

K-Team Printing & Marketing
08.2015 - 02.2018

Sales Associate

J. C. Penney Company, Inc.
11.2014 - 12.2015

Inside Sales Rep/District Sales Support Rep

PamLab Pharmaceuticals
04.2013 - 02.2015

Associate of Arts - Business

Jones County Junior College

No Degree - Human Resources

University Of Mississippi

Awards

2022 CIRCLE OF EXCELLENCE

WORK AUTHORIZATION

  • I am authorized to work in the following countries:
  • United States

References

Available upon requests.

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