Summary
Overview
Work History
Skills
Timeline
Generic

Leketta Tate

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

9
9
years of professional experience

Work History

Parts Sales Manager

AutoZone
08.2016 - 02.2018
  • Created high level of customers shopping experience by promptly greeting and assisting with locating proper merchandise that suites their projects needs
  • Maintained and developed comprehensive product knowledge
  • Consistently worked with the store team to grow the business by achieving excellent sales, payroll, and profit target
  • Maintained an adequate parts inventory for internal (service department) needs as well as sales to third party customers
  • Tracking purchased orders, opening, and closing work orders, set up customer's contacts, processed invoices, maintained customer files and computerized parts inventory
  • Duties under the Store Manager consisted of sales, and maximizing customer growth in the store both retail and commercial
  • Overall store retail/commercial management, supervision, and policy implementation
  • Financial management - manage, analyze and reconcile monthly P&L statements
  • Employee staffing, training, and development
  • Inventory management
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Trained staff on operating procedures and company services
  • Met customer call guidelines for service levels, handle time and productivity
  • Educated customers about billing, payment processing and support policies and procedures
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Managed timely and effective replacement of damaged or missing products
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Trained new personnel regarding company operations, policies and services
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Cross-trained and backed up other customer service managers
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Mitigated business risks by working closely with staff members and assessing performance
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

Commercial Sales Manager

AutoZone
02.2018 - 06.2021
  • Achieved sales targets by developing and maintained commercial sales.
  • Developed new accounts and maintained existing ones through face-to-face and phone contact.
  • Acted as the primary point of contact for commercial customers, ensured open communication and addressing their needs.
  • Planned delivery routes, managed drivers, and ensured efficient product delivery, including proper documentation.
  • Maintained expert knowledge of automotive parts and industry trends to provide consultative support to customers.
  • Maintained records, billing, and reconciled accounts for commercial customers.
  • Assisted customers and AutoZoners, contributing to the "one-team" environment.
  • Assisted with training and developing drivers, commercial specialists, and other AutoZoners.
  • Built and maintained strong relationships with the management team.
  • Exceeded customer expectations by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.

Store Manager

AutoZone
06.2022 - Current
  • Created high level of customers shopping experience by promptly greeting and assisting with
    locating proper merchandise that suites their projects needs
    • Maintained and developed comprehensive product knowledge
    • Consistently worked with the store team to grow the business by achieving excellent sales, payroll, and profit target
    • Maintained an adequate parts inventory for internal (service department) needs as well as sales to third party customers
    • Tracking purchased orders, opening, and closing work orders, set up customer's contacts,
    processed invoices, maintained customer files and computerized parts inventory
    • Duties under the Store Manager consisted of sales, and maximizing customer growth in the
    store both retail and commercial
    • Overall store retail/commercial management, supervision, and policy implementation
    • Financial management - manage, analyze and reconcile monthly P&L statements Employee
    staffing, training, and development
    • Inventory management
    • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Trained staff on operating procedures and company services.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.• Created high level of customers shopping experience by promptly greeting and assisting with
    locating proper merchandise that suites their projects needs
  • Maintained and developed comprehensive product knowledge
    Consistently worked with the store team to grow the business by achieving excellent sales, payroll, and profit target
  • Maintained an adequate parts inventory for internal (service department) needs as well as sales to third party customers
  • Tracking purchased orders, opening, and closing work orders, set up customer's contacts, processed invoices, maintained customer files and computerized parts inventory
  • Duties under the Store Manager consisted of sales, and maximizing customer growth in the store both retail and commercial
    • Overall store retail/commercial management, supervision, and policy implementation
    • Financial management - manage, analyze and reconcile monthly P&L statements Employee
    staffing, training, and development
    • Inventory management
    • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Trained staff on operating procedures and company services.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
    • Increased efficiency and performance by monitoring team member productivity and providing feedback.
    • Managed timely and effective replacement of damaged or missing products.
    • Resolved associate, tool and service delivery issues revealed by statistical reports.
    • Trained new personnel regarding company operations, policies and services.
    • Liaised with sales, marketing, and management teams to develop solutions and accomplish
    shared objectives.
    • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
    • Followed up with customers about resolved issues to maintain high standards of customer
    service.
    • Cross-trained and backed up other customer service managers.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
    services and creating welcoming, positive experiences.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on
    mutual success.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Mitigated business risks by working closely with staff members and assessing performance.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Trained new employees on proper protocols and customer service standards.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent
    long-term habits.
    • Implemented business strategies, increasing revenue and effectively targeting new markets.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed purchasing, sales, marketing and customer account operations efficiently.
    • Rotated merchandise and displays to feature new products and promotions.
    • Maintained proper product levels and inventory controls for merchandise and organized
    backroom to facilitate effective ordering and stock rotation.
    • Completed point of sale opening and closing procedures.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of
    positions for new organization.
    • Updated and resolved incidents and managed accessorial charges objectively while
    maximizing profit
    • Reduced operational risks while organizing data to forecast performance trends.
    • Assisted in recruiting, hiring and training of team members.
    • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that
    increased operational quality.
    • Approved regular payroll submissions for employees.
    • Supervised creation of exciting merchandise displays to catch attention of store customers.
    • Coached sales associates in product specifications, sales incentives, and selling techniques,
    significantly increasing customer satisfaction ratings.

Skills

  • Basic knowledge of automotive parts
  • Strong customer service and communication skills
  • Ability to build and maintain relationships
  • Strong organizational and time management skills
  • Ability to work in a fast paced-environment
  • Ability to work independently and as a part of a team

Timeline

Store Manager

AutoZone
06.2022 - Current

Commercial Sales Manager

AutoZone
02.2018 - 06.2021

Parts Sales Manager

AutoZone
08.2016 - 02.2018
Leketta Tate