LEKEYA ATKINS
Patient Experience
GA
Summary
Responsible and compassionate health care professional with 15 years hands on experience in a fast paced hospital setting. I am seeking a position to implement strong focus on patient experience, service measurement, and healthcare improvement process to improve quality and patient safety. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Advocate
Northside Hospital
08.2021 - Current
- Interview patients to determine demographic information and ensure that is is properly recorded
- Document patients and visitors concerns and ensure that they are timely resolved
- Coordinate interventions and collaborate with unit leadership to meet customer service and clinical quality outcomes
- Create and maintain files and record keeping systems in a manner that they are easily retrievable
Owner
L&G'S Family Transportation, LLC
04.2018 - 02.2022
- Safely load and transport ambulatory passengers securely and on time for clinical appointments
- Update the days progress using handheld technology to accept, arrive and complete rides
- Display sensitivity and compassion
- Understand and adhere to all state and local laws governing the operation of a motor vehicle
- Manage ones self as a business owner, always maximizing ride and revenue opportunities that are presented.
- Managed day-to-day business operations.
Insurance Certification Pre-Registration Rep
Northside Hospital
11.2017 - 08.2021
- Opens patient accounts and register by accurately documenting account information, maintains patient records by updating demographic and insurance information, and maintains financial accounts by processing patient adjustments
- Contributes to collective goal attainment by personally accomplishing related results as needed and processes customer estimate amount due to submit for payment by processing payment information and other pertinent information such as address and phone number
- Building sustainable relationships of trust through open and interactive communications, provides accurate, valid, and complete information by using the proper methods and tools, and adheres to all compliance and HIPAA regulations
- Demonstrates comprehensive knowledge of company process and procedures, suggests solutions to customers in need of additional assistance, and utilizes computer technology and company software to handle high call volume and input customer information
- Effectively review patient information, key the pertinent benefits into the financial estimate tool, and collect all charges due
- Deliver effective training for new employees, implementing measurements for quality assurance, registration functions and personnel
- Verified insurance benefits, processed payments and issued receipts.
- Collected demographic and insurance information from patients.
Patient Access Department
04.2016 - 10.2017
- Responsible for obtaining all demographic and insurance information using meditech and periscope software
- Ensure accurate and timely medical record completion in accordance with Joint Commission on Accreditation of Health Organizations (JC), Department of Health (DOH) standards, and medical staff bylaws
- Ensure the effective management of all incoming referrals and authorizations
- Pre-Register, schedule, and transition of inquires to the appropriate service lines
- Verify insurance eligibility and identify out of pocket cost
Unit Secretary
Emergency Department
02.2012 - 10.2017
- Demonstrates knowledge and skill to activate disaster plan, diversion plan according to SLCH policy
- Participates in performance/customer service improvement
- Utilizes computer, demonstrates good oral and written communication
- Page physicians, call coroner, Regional Transplant Center, directs all abnormal labs
- Logs all Admissions, Patient Holds, Transfers and Diversions
- Demonstrates age appropriate communication skills during patient interaction
- Recognizes the importance of patient/staff safety precautions as it relates to their specific department/area of responsibility, consistently utilizes precautions, follows appropriate procedures, identifies and reports any potentially dangerous situations, take action, where appropriate, to minimize the risk of injury
St. Luke's Cornwall Hospital
12.2005 - 10.2017
Health Access Management
07.2013 - 04.2016
- Accurately interview, screen, process and direct over one-hundred patients' accounts on a weekly basis
- Cordially greet and receive a high influx of customers, provide continual efficient streamline experience for new and reoccurring customers
- Inspect and verify the validity of required documents submitted by patients to process and apply benefits according to rules and regulations
- Analyze and identify any issues or problems to determine the appropriate technique to reach a resolution
- Review and distribute outgoing forms, documents and reports for accuracy and conformance with administrative requirements
Certified Nursing Assistant/ EKG Emergency Technician
12.2005 - 02.2013
- Provide technical support to Emergency room physicians and RNs
- Perform EKGs, wound care, urine pregnancy tests, point of care testing, urinalysis, vital signs, insertion of Foley catheters, finger stick glucose, nasogastric tube
- Establish therapeutic relationships with residents and providing an emotionally supportive environment to promote the residents' optimal level of independent functioning, conducts ongoing observation for changes in residents' behavior and/or physical condition and reporting of same
- Assist with physical exams, diagnostic and therapeutic procedures
- Clean and inspect equipment for malfunctions and refer for repair
- Instruct patients in their role in various procedures
Education
Associate of Arts - Human Services
SUNY Empire State College
2017
Bachelors of Science - Health Administration
University of Phoenix
Salesperson - Real Estate
Atlanta Partners Real Estate School
Duluth, GA05.2023
Skills
- Conflict Mediation
- Financial Counseling
- Database Coordination
- Verbal and Written Communication
- Patient Rights
- Caseload Management
- Medicaid Knowledge
- Legal Compliance
- Quality Assurance
Certification
Certified Nursing Assistant CPI CPR EKG Competency Age Specific Care Behavioral Intervention Blood borne Pathogens
Timeline
Patient Advocate
Northside Hospital
08.2021 - Current
Owner
L&G'S Family Transportation, LLC
04.2018 - 02.2022
Insurance Certification Pre-Registration Rep
Northside Hospital
11.2017 - 08.2021
Patient Access Department
04.2016 - 10.2017
Health Access Management
07.2013 - 04.2016
Unit Secretary
Emergency Department
02.2012 - 10.2017
St. Luke's Cornwall Hospital
12.2005 - 10.2017
Certified Nursing Assistant/ EKG Emergency Technician
12.2005 - 02.2013
Associate of Arts - Human Services
SUNY Empire State College
Bachelors of Science - Health Administration
University of Phoenix
Salesperson - Real Estate
Atlanta Partners Real Estate School
Similar Profiles
PATRICK MOUTONPATRICK MOUTON
Imaging Support Specialist at Northside HospitalImaging Support Specialist at Northside Hospital
Terrance BelvinTerrance Belvin
Security Officer at Northside HospitalSecurity Officer at Northside Hospital
LaTedra TuckerLaTedra Tucker
Scheduler/ Secretary at Northside HospitalScheduler/ Secretary at Northside Hospital
Zhaniqua A. WashingtonZhaniqua A. Washington
Registered Nurse, Medical Intensive Care Unit at Northside HospitalRegistered Nurse, Medical Intensive Care Unit at Northside Hospital
John WesleyJohn Wesley
CDL Delivery Driver at Home City Ice CompanyCDL Delivery Driver at Home City Ice Company