Rhonda Brockington
McDonough
Summary
Professional well-versed in network administration and management. Notable for improving network efficiency and reliability with strategic planning and implementation. Known for fostering teamwork and achieving project goals through adaptability and collaboration. Key skills in operations.
Overview
30
30
years of professional experience
Work History
Delivery Network Manager
Walmart
09.2021 - Current
- Coordinated with other IT departments to ensure efficient allocation of resources for optimal network performance.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications.
- Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
- Established clear communication channels within the team to improve overall collaboration on projects.
Complex Store Manager
WalMart
07.2018 - Current
- Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
- Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
- Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting.
Digital Operations Leader
Walmart
03.2020 - 09.2022
- Implemented data-driven strategies to improve customer satisfaction and drive revenue growth in online channels.
- Ensured compliance with industry regulations, best practices, and company policies throughout all digital operations activities.
- Managed budgets, timelines, and resources for multiple projects, ensuring timely delivery and optimal results.
- Enhanced digital operations efficiency by streamlining processes and implementing innovative solutions.
- Collaborated with cross-functional teams to develop and execute successful digital teams.
Academy Manager
WalMart/Walmart
09.2017 - 07.2018
- Ensures the execution of Academy program by supporting promotion process for field operations leaders; maintaining timely class offerings and class scheduling; ensuring materials are reviewed and prepared for facilitators; ensuring facilitators are ready for class (for example, teach backs conducted, T3s attended, facilitation audits); identifying associate training needs; leveraging appropriate technology for facilitation processes; monitoring program reporting; providing recommendations for program improvement, ensuring appropriate staffing levels are maintained; reporting issues and complaints related to training schedules or requirements; and following company and legal policy and procedures regarding personal and confidential associate files.
- Enhances own skill level by remaining current on compliance and operational changes; partners appropriately with store manager serving as a resource and supporting one best way store operation execution across business hours and days of week regularly and when needed; ensuring clear understanding of customer business objectives; and remaining current on course materials, learning technologies, tools and practices relating to facilitation.
- Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost- effectiveness; and participating in and supporting community outreach events.
Store Manager
WalMart
08.2012 - 09.2017
- Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
- Ensures compliance with Company policies and procedures by holding hourly Associates and managers accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives.
Customer Service Manager, Training Coordinator, Zone Merchandising Manager and Assistant Store Manager
WalMart
04.2009 - 08.2012
- Provides great customer service, maintain Company policy and procedures, operate equipment, Supervise associates in the area of responsibility by assigning duties. Administers, maintains, and oversee facility training plans, monitor and track completion of training by associates and reviewed training reports. Assist in driving the achievement of financial goals in multiple departments by ensuring associates follow the inventory management process and teach associates how to develop and follow with SWAS, worked with associates to ensure compliance and merchandise audits are completed in accordance with corporate policies and state and federal laws, work with associates to ensure timely execution of seasonal sets by reviewing plans, Oversee execution of merchandising plans by ensuring merchandise is in stock and available to the customers, product displays are set up, organized, and signed appropriately, participates in hiring, recruiting, training, coaching, and evaluation of associates.
Office Assistant/Cashier/Customer Services Desk Associate
Food Lion
09.2008 - 04.2009
- Cash handling, serving customers, making change etc., counting other cashier tills at the end of the shift, daily and weekly audits and ensuring it balances, banking duties, Greet customers and handle customer complaints.Financial reports for the managers. Ensure office and store runs as smoothly as possible, bill pay, money orders, western union transactions,check cashing, overide ability, cash vault count.
Assistant Manager/Customer Service Manager
Provident Bank of Maryland
08.2001 - 11.2004
- Responsible for monthly, quarterly, and yearly audits. Ordered and distributed the cash shipment, pulled morning reports, authorized and change criteria, scheduling, time and attendance, clear teller differences, settle loans, employee appraisals, coach and train tellers and assist branch Manager with daily operations
Account Manager/Sales Rep II
Universal Hospital Services
02.1999 - 08.2001
- Provide administrative support to District Manager and district personnel through coordination of communication, billing, and collections, inventory, monitor rentals and sales through customer service, and train new employees on job functions and proper procedures
Support Services Manager
Maryland General Hospital
12.1994 - 02.1999
- Manage all Human resource services, coordinate personnel and payroll actions. All staff training on policies, procedures, and computer systems. Manage physician applications, renewals for Managed Care enrollments, support Office Managers and Directors for computer related programs, systems and reports. Supervised office staff including hiring, firing and scheduling and training.
Education
Certificate - People & Business Leadership Certification Program
Bellevue University
Phlebotomy/IV Therapy
Allied Health Medical Training
01.2021
Radiation Therapy/ Medical Billing & Coding/ECG
Baltimore Community College of Baltimore
08.2007
Medical Assistant Program 7
Medix School
01.2005
Business Management/ Theater Management
Bowie State University
05.1992
Skills
- Network troubleshooting
- Team leadership
- Capacity planning
- Workload streamlining
- Reporting and documentation
- Network testing
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
Languages
English
Full Professional
Timeline
Delivery Network Manager
Walmart
09.2021 - Current
Digital Operations Leader
Walmart
03.2020 - 09.2022
Complex Store Manager
WalMart
07.2018 - Current
Academy Manager
WalMart/Walmart
09.2017 - 07.2018
Store Manager
WalMart
08.2012 - 09.2017
Customer Service Manager, Training Coordinator, Zone Merchandising Manager and Assistant Store Manager
WalMart
04.2009 - 08.2012
Office Assistant/Cashier/Customer Services Desk Associate
Food Lion
09.2008 - 04.2009
Assistant Manager/Customer Service Manager
Provident Bank of Maryland
08.2001 - 11.2004
Account Manager/Sales Rep II
Universal Hospital Services
02.1999 - 08.2001
Support Services Manager
Maryland General Hospital
12.1994 - 02.1999
Phlebotomy/IV Therapy
Allied Health Medical Training
Radiation Therapy/ Medical Billing & Coding/ECG
Baltimore Community College of Baltimore
Medical Assistant Program 7
Medix School
Business Management/ Theater Management
Bowie State University
Certificate - People & Business Leadership Certification Program
Bellevue University
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