Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
27
27
years of professional experience
Work History
Medical Assistant/Cosmetic Tech
Diamonds & Pearls
New Orleans, LA
02.2019 - Current
Performed various cosmetic procedures such as Brazilian Vacuum Butt Lift, Breast lifting, and Radio Frequency Therapy.
Provided consultations with customers to discuss the design and placement of desired body art.
Organized and maintained a portfolio of completed artwork for reference purposes.
Maintained cleanliness of work area throughout each shift to adhere to health regulations.
Handled appointment booking, canceling and rescheduling.
Managed the daily operations of the ultrasound unit.
Reviewed medical records, images, reports and other documents as needed.
Adhered to safety protocols while performing exams or working with materials.
Maintained a budget for the ultrasound and monitored expenses.
Participated in continuing education courses related to ultrasound technology.
Coordinated scheduling of clients and to maximize efficiency in service delivery.
Helped patients feel at ease and monitored behaviors throughout examinations to maintain safety and comfort.
Adjusted patient positions to obtain best sites and angles to obtain necessary information from each scan.
Advance Medical Support Assistant (Remote)
VA Medical Center
New Orleans, LA
06.2023 - 05.2024
Experienced in delivering specialized and expert administrative patient support while actively collaborating within an interdisciplinary coordinated care delivery model.
Successfully carried out the processing of prior authorization requests for specialty medications in accordance with established protocols.
Ensured compliance with protocol guidelines while ordering laboratory tests and diagnostic studies as per physicians’ requests.
Ensured accurate completion of necessary forms before patient discharge.
Effectively handled phone calls from patients and healthcare providers, ensuring professional response to their inquiries.
Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
Ensured that all necessary forms were completed correctly prior to patient discharge.
Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
Assisted with the scheduling of patient appointments and follow-up visits.
Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
Verified patient insurance coverage for services rendered at the facility.
Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
Scheduled appointments for medical procedures and physician consultations with patients.
Incorporated outside records into charts and EHR.
Utilized various software programs such as Microsoft Office Suite and Electronic Medical Records systems.
Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
Maintained a database of referral information and tracked referrals received and sent out.
Provided customer service support by responding promptly to inquiries from patients, families and other healthcare professionals.
Compiled reports detailing the number of referrals processed on a daily, weekly, monthly basis.
Communicated with patients regarding their referral status, providing updates when necessary.
Assisted in the coordination of patient referrals to other medical providers.
Processed paperwork associated with each referral including authorization forms, consent documents.
Drafted letters to referring physicians notifying them of referral status or changes in care plans.
Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
Attended conferences and seminars related to new developments in the field of patient referral coordination.
Performed administrative tasks such as filing documents related to patient's referrals.
Reviewed patient records and medical history prior to making any recommendations or decisions related to referral requests.
Processed patient intake information and updated medical records prior to treatment.
Received and routed care team messages and documents to appropriate staff.
Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Provided emotional support and guidance to patients and their families.
Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
Established strong work network by building professional relationships with physicians and fellow employees.
Explained policies, procedures and services to patients.
Reported liabilities and risk management concerns to supervisor for review.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Entered codes, based on diagnosis to maintain accuracy for billing department.
Medical Assistant
UMC Medical Center
New Orleans, LA
05.2022 - 06.2023
Review charts prior to patient visits, facilitate patients' preparation for examinations, tests, or treatments, and provide assistance to healthcare professionals during exams/procedures.
Executed requested diagnostic tests including EKGs, spirometry testing, and audiograms.
Supported medical staff during the execution of minor surgical procedures.
Monitored vital signs of Clinic patients throughout their visit, ensuring their safety and well-being.
Provided education to patients regarding healthcare subjects such as nutrition and disease prevention techniques.
Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Greeted visitors, clients and guests in a professional manner.
Entered data into databases accurately and efficiently.
Administered injections, medications and treatments as directed by the physician.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Contacted pharmacies to submit and refill patients' prescriptions.
Administered medications under physician's supervision.
Medical Assistant
Jencare Medical Centers
New Orleans, LA
01.2018 - 05.2018
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Contacted pharmacies to submit and refill patients' prescriptions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Responded to patient callbacks and phone-in prescription refill requests.
Incorporated outside records into charts and EHR.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Positioned patients properly during examination or treatment for comfort and safety.
Collected, labeled and stored laboratory specimens properly prior to testing.
Administered medications under physician's supervision.
Performed various diagnostic tests, including EKGs, spirometry testing, and audiograms, as requested by physicians.
Aided in the completion of multiple surgical procedures for healthcare professionals.
Ensured accurate tracking of patients' vital signs during clinic attendance.
Provided guidance to patients regarding healthcare topics like nutrition and disease prevention techniques.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Organized patient charts before each day's clinic sessions began.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Administered injections, medications and treatments as directed by the physician.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Collected samples from patients for laboratory testing purposes.
Registered new patients into practice management software program accurately entering demographic information.
Filed insurance claims forms in accordance with applicable regulations.
Documented notes during patient visits.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Daughters of Charity Medical Center
New Orleans, LA
09.2015 - 12.2017
Administered patient preparation for examination and treatment, executed phlebotomy tasks, supported OB-GYN procedures both inside the facility and assisted in-house treatments by maintaining necessary supplies & equipment.
Utilized skills in conducting EKGs, spirometry testing, and audiograms based on physician's orders.
Provided patient education on various healthcare topics like nutrition and disease prevention methods.
Managed and observed patients' vital signs throughout their time in a clinical setting.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Organized patient charts before each day's clinic sessions began.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Administered injections, medications and treatments as directed by the physician.
Collected samples from patients for laboratory testing purposes.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Documented notes during patient visits.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Cleaned and maintained medical equipment following procedures and standards.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Positioned patients properly during examination or treatment for comfort and safety.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Changed dressings on wounds to prevent infection and check for healing.
Collected, labeled and stored laboratory specimens properly prior to testing.
Handled general office duties to support administrative staff during peak hours.
Medical Assistant
Tulane Adolescent Medicine
New Orleans, LA
09.2012 - 06.2015
Managed administrative tasks, supported implementation of clinic access contingency plans, assisted in preparing patients for exams and treatments, and performed blood draws.
Delivered information to patients regarding healthcare topics such as nutrition and disease prevention techniques.
Educated patients about proper nutrition during pregnancy and postpartum recovery period.
Evaluated high-risk pregnancies by monitoring mother's condition closely via regular checkups and tests.
Ordered laboratory tests to diagnose any underlying conditions related to pregnancy.
Prescribed medications for treatment of reproductive disorders and infections.
Medical Assistant/Infection Control
Orleans Parish Prison
New Orleans, LA
01.2011 - 08.2012
Assisted with clinic access contingency plans, performed phlebotomy, prepared patients for examination and treatment, and integrated health/administrative information into the Computerized Patient Record System.
Ensured compliance with HIPAA regulations to protect patient confidentiality.
Maintained cleanliness of all instruments used during exams in adherence to established protocols.
Delivered educational sessions to patients regarding healthcare topics like nutrition and disease prevention techniques.
Administered injections, medications and treatments as instructed by the physician.
Swing Cook
Orange Store
New Orleans, LA
10.2010 - 01.2011
Efficiently handles tasks across different kitchen stations with ease and flexibility.
Performed routine examinations of kitchen areas to confirm compliance with hygiene protocols.
Developed and maintained organized storage areas for optimal utilization of available space.
Ensured timely meal delivery by working closely with wait staff.
Executed meal preparation in accordance with recipes and menus, modifying ingredients and cooking durations as necessary.
Lead EVS Service
UMC
New Orleans, LA
10.2006 - 10.2009
Conducts general training for new employees in floor care, wall washing, carpet cleaning, and special procedures
Cleans patient rooms and other assigned areas daily.
Collaborated with management team to develop long-term strategies for improving overall service levels.
Evaluated current processes used by EVS technicians and recommended changes where needed.
Maintained effective communication with vendors in order to obtain necessary supplies on time.
Managed customer complaints regarding cleanliness issues in a timely manner.
Developed a comprehensive plan for cleaning services, including scheduling, staffing needs, and budgeting considerations.
Investigated potential sources of contamination within the facility and developed solutions accordingly.
Organized and delegated duties to staff members in order to maximize efficiency and productivity.
Provided feedback on performance, identified areas of improvement, and developed strategies to address them.
Ensured compliance with all health codes, OSHA regulations, and other applicable laws.
Created detailed reports outlining work completed by EVS technicians at the end of each shift.
Maintained records of all cleaning supplies and equipment used by EVS technicians.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Discarded cardboard boxes and trash in compactors and balers.
Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Housekeeper
Renaissance Arts Hotel
New Orleans, LA
03.2003 - 08.2005
Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms, and common areas.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Emptied trash receptacles throughout the property.
Followed safety procedures when handling hazardous materials.
Observed proper use of chemicals when cleaning various surfaces.
Organized closets with hangers for guests' clothing items.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Inspected guest rooms after cleaning to ensure they were presentable.
Maintained a clean linen closet by folding sheets neatly on shelves.
Responded to requests from guests regarding housekeeping needs.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Sanitized all areas of the hotel lobby and public restrooms.
Disinfected telephones, light switches and other frequently touched objects.
Changed bed linens and towels, tidied up rooms.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Used cleaning chemicals following proper guidelines.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Maintained and organized cleaning supplies stock.
Returned rooms to occupant-ready status to satisfy future guests.
Interacted pleasantly with clients and guests when performing daily duties.
Communicated with maintenance team on damages to repair.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Waxed and polished wood furnishings to restore faded appearance.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Housekeeper
W New Orleans Hotel
New Orleans, LA
01.2002 - 03.2003
Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms, and common areas.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Followed safety procedures when handling hazardous materials.
Emptied trash receptacles throughout the property.
Observed proper use of chemicals when cleaning various surfaces.
Organized closets with hangers for guests' clothing items.
Reported any maintenance issues or damage to supervisors immediately.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Maintained a clean linen closet by folding sheets neatly on shelves.
Inspected guest rooms after cleaning to ensure they were presentable.
Responded to requests from guests regarding housekeeping needs.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Sanitized all areas of the hotel lobby and public restrooms.
Disinfected telephones, light switches and other frequently touched objects.
Delivered requested items such as extra pillows or blankets to guest rooms.
Changed bed linens and towels, tidied up rooms.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Used cleaning chemicals following proper guidelines.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Requested maintenance orders to fix non-working equipment and address room damage.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Laundered sheets and removed stains to restore linens to pristine condition.
Returned rooms to occupant-ready status to satisfy future guests.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Interacted pleasantly with clients and guests when performing daily duties.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Communicated with maintenance team on damages to repair.
Waxed and polished wood furnishings to restore faded appearance.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Reported damage or theft of hotel property to management.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Bus Driver
Holy Cross School
New Orleans, LA
07.2000 - 05.2001
Ensured safe transportation of passengers with disabilities by operating wheelchair lifts as required.
Reported student behavior incidents promptly to the appropriate personnel.
Assisted with loading and unloading of passengers as needed.
Developed positive relationships with students through friendly interactions.
Monitored student behavior on the bus and enforced rules consistently.
Transported students to school in a timely manner while keeping assigned route schedule.
Communicated effectively with parents regarding student transportation issues.
Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
Followed all safety protocols when transporting students with special needs or disabilities.
Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
Managed time efficiently so that routes are completed within allotted timespan.
Transported students and teachers on school activity trips while exercising responsible leadership.
Reported delays, accidents or other traffic and transportation situations to supervisor.
Reported accidents, hazards or transportation delays using mobile two-way radios.
Operated bus safety lighting to increase safety during bus stop boarding and departing.
Maintained order among passengers and explained safety rules and hazards.
Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
Cleaned and sanitized bus interiors to lessen germ spread.
Cashier
Sav-A-Center
New Orleans, LA
04.1999 - 06.2000
Provided positive customer experiences and registered sales while resolving customer issues.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Conducted price checks for special orders or discounts as requested by customers.
Answered customer inquiries regarding store policies and procedures.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Followed company security procedures for handling large sums of money.
Processed returns and exchanges of merchandise in accordance with store policies.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Performed other duties as assigned by management.
Balanced daily transactions on a computerized point-of-sale system.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Crew Member
Wendy’s
New Orleans, Louisiana
10.1997 - 04.1999
Provided excellent customer service, maintained a professional appearance, and worked in a team setting.
Educated customers on menu items, product ingredients and nutritional values.
Resolved customer complaints in a professional manner.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Maintained an organized work area to ensure efficient operations.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Informed customers about daily specials in an engaging manner.
Adhered to health department regulations regarding food handling procedures.
Assisted in the preparation of food items such as sandwiches, salads.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Provided excellent customer service to maintain a positive atmosphere for guests.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Performed cashier duties such as taking orders, collecting payments and providing change.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Packaged menu items into bags or trays and placed drink orders into carriers.
Served food quickly for positive guest experiences.
Packed fast food products in approved containers, cups, and bags.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Associate degree - Introduction to Critical Thinking in health care, Introduction to Patient Care Fundamentals of Medical Office Management, Sterilization Procedures, Ethics and Law for Medical Assistants
Cameron College
New Orleans, LA 70119
08.2010
Diploma -
Excel High School
New Orleans, LA 70163
12.2007
Skills
Clinics/Clinical Skills
Social Skills
Family Medicine/Practice
Endocrinology
Compassionate
Knowledge of hemodynamic pressure
Respiratory equipment training
CPT coding
ICD coding
Complex Problem-Solving
Immunization Administration
Advanced anatomy knowledge
Analytical decision-making skills
Lab equipment calibration
Payment Collection
Diabetic
Infection Control
Podiatry
Acupuncture assistant
Cardiology
Retinal Clinic
Wound Care
Patient Scheduling
OBGYN Clinic
Coumadin
Cosmetic tech
CPR Certified
Health/ Administration
Medical Terminology
Indirect Patient Care
Computerized Patient Record System
Phlebotomy
Clerical
Vital signs
Biopsy assistant
Patient-focused care
Stocking supplies
Electronic Medical Records
Patient Flow Management
Medical Billing
HIPAA Compliance
Data Entry
Procedure Assistance
Pulmonary function tests (PFTs)
Understands medical procedures
EKG set up and monitoring
Calm and level-headed under duress
CPR
Vital signs monitoring
Specimens collection and processing
Patient and Family education
Scan and update health insurance
Examination Support
Administer vaccine/Injections
Medication dispensing
EKG and Autoclaving
Decision Making
OB/GYN procedures
General housekeeping ability
Communicating with patient families
Wound care and irrigation
Restocking lab supplies
Proper sterilization techniques
Customer Service
Medical terminology knowledge
Venipuncture and phlebotomy
Respiratory equipment utilization
Sterilization techniques
Conversant in English
Wound care specialist
Understanding of medical laws
Valid Louisiana driver's license
Certified in Basic Life Support (BLS)
Medical Transcription
Human anatomy and physiology
IDX appointment scheduling
Clinical Documentation
Medical Procedures
Professional Bedside Manner
Team management and supervision
Sterile technique
Patient Assessments
Patient-handling equipment
Vital sign monitors
Vital Sign Monitoring
Patient Relations
Patient Management
Clinics
Family Medicine/Practice
Endocrinology Clinic
Cardiology Clinic
Pulmonology Clinic
Diabetic Clinic
Infection Control
Podiatry Clinic
Acupuncture assistant
Cardiology Clinic
Retinal Clinic
Wound Care
Pediatric
OBGYN Clinic
Coumadin Clinic
Cosmetic tech
CPR Certified
Health/ Administration
In-depth knowledge of Medical Terminology
Schedule patients’ appointment
Computerized Patient Record System
Phlebotomy
Clerical
Vital signs
Biopsy assistant
Patient-focused care
Patient and Family education
Scan and update health insurance
Examination Support
Administer vaccine/Injections
Medication dispensing
EKG and Autoclaving
Committed and team player
Compassionate
Self-motivated
Creative
Adaptable
Good Communication
Decision Making
Organized
Strong work ethic
Positive
Consistent
Productive
Quick learner
Approachable
Ambitious
Availability
Permanent/Remote, Full Time, Professional Medical Assistant/Cosmetic Tech, Desired US-LA-New Orleans
Personal Information
Citizenship: United States of America
Languages
English
Timeline
Advance Medical Support Assistant (Remote)
VA Medical Center
06.2023 - 05.2024
Medical Assistant
UMC Medical Center
05.2022 - 06.2023
Medical Assistant/Cosmetic Tech
Diamonds & Pearls
02.2019 - Current
Medical Assistant
Jencare Medical Centers
01.2018 - 05.2018
Medical Assistant
Daughters of Charity Medical Center
09.2015 - 12.2017
Medical Assistant
Tulane Adolescent Medicine
09.2012 - 06.2015
Medical Assistant/Infection Control
Orleans Parish Prison
01.2011 - 08.2012
Swing Cook
Orange Store
10.2010 - 01.2011
Lead EVS Service
UMC
10.2006 - 10.2009
Housekeeper
Renaissance Arts Hotel
03.2003 - 08.2005
Housekeeper
W New Orleans Hotel
01.2002 - 03.2003
Bus Driver
Holy Cross School
07.2000 - 05.2001
Cashier
Sav-A-Center
04.1999 - 06.2000
Crew Member
Wendy’s
10.1997 - 04.1999
Associate degree - Introduction to Critical Thinking in health care, Introduction to Patient Care Fundamentals of Medical Office Management, Sterilization Procedures, Ethics and Law for Medical Assistants
Cameron College
Diploma -
Excel High School
Similar Profiles
Akash ManglekarAkash Manglekar
Sr Product Manager at Diamonds On Call (Diamonds Platform)Sr Product Manager at Diamonds On Call (Diamonds Platform)