Le'Kieton McCall

Dynamic insurance professional with over a decade of experience in the industry, specializing in optimizing business processes, driving sales, and ensuring compliance in the Personal & Commercial insurance sectors. Expertise in managing high-volume data transactions with precision, enhancing agency relationships, and implementing strategic marketing initiatives. Proven ability to develop strong client relationships and deliver tailored solutions that elevate service delivery and satisfaction. Seeking opportunities in Underwriting or Operations to leverage extensive knowledge of carrier operations and consistently exceed performance targets.

• Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Updated and maintained company database to reflect current and accurate client records for more than 500 accounts.
• Scheduling - Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries to provide excellent service and retention.

• HR Transactions: Proficient in data verification, issue remediation, and processing large volumes of transactions.
• Process Improvement: Skilled in conducting trend analysis, documenting workflows, and driving continuous improvement initiatives.
• Stakeholder Collaboration: Capable of effectively partnering with internal teams and external vendors.
• Systems & Analysis: Strong in data analytics and critical thinking, with foundational knowledge of Workday.
• Soft Skills: Highly detail-oriented, organized, and proficient in communication and prioritization.