Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II
UCLA Health-Primary Care
2023.06 - Current
Check in/out average of 40-50 patient daily.
Collect and enter patient demographics, Verify and update patient insurance details.
Providing patients with necessary forms, documentation, or information.
Communicate relevant information about patient arrivals or specific patient needs to healthcare providers.
Process referrals and request medical records.
Daily chart scrubbing for efficiency and accuracy of documentation, coding, and billing processes.
Collect co-payment during check-in or registration process.
Patient Care Representative
Providence-Pacific Neuroscience Institute (PNI)
2021.08 - 2023.06
Scheduling patients in a timely and accurate manner.
Ensuring HIPAA compliance through documentation and information management.
New Patient intake coordination health insurance verification.
Daily clinic patient registration preparation.
Manage and organize multiple Physician schedules/calendars
Update Patient charts.
Physician-patient liaison.
Performed end-to-end surgery coordination.
Upload images and create hardcopy CDs of images.
Handled prescription refill requests.
Customer Support Supervisor
Noble House Home Furnishings
2014.11 - 2017.08
Hire, onboard, and train call center personnel.
Conduct weekly product training.
Created step by step training manuals of products and procedures.
Coach call center staff through challenging customer service issues.
Monitored staff work portals, to ensure all customer concerns were being addressed and handled efficiently and timely.
Managed an average of 20-30 escalated calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Prepare work schedules to ensure sufficient coverage.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Skills
Excellent verbal and written communication skills.
Proven ability to provide compassionate and effective customer service.
Strong organizational and multitasking abilities.
Familiarity with medical terminology and healthcare processes.
Ability to work collaboratively with healthcare providers and support staff.
Effective at resolving patient concerns and finding solutions.
Timeline
Administrative Assistant II
UCLA Health-Primary Care
2023.06 - Current
Patient Care Representative
Providence-Pacific Neuroscience Institute (PNI)
2021.08 - 2023.06
Customer Support Supervisor
Noble House Home Furnishings
2014.11 - 2017.08
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