Lekisha Brown
Sylmar,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant II
UCLA Health-Primary Care
06.2023 - Current
- Check in/out average of 40-50 patient daily.
- Collect and enter patient demographics, Verify and update patient insurance details.
- Providing patients with necessary forms, documentation, or information.
- Communicate relevant information about patient arrivals or specific patient needs to healthcare providers.
- Process referrals and request medical records.
- Daily chart scrubbing for efficiency and accuracy of documentation, coding, and billing processes.
- Collect co-payment during check-in or registration process.
Patient Care Representative
Providence-Pacific Neuroscience Institute (PNI)
08.2021 - 06.2023
- Scheduling patients in a timely and accurate manner.
- Ensuring HIPAA compliance through documentation and information management.
- New Patient intake coordination health insurance verification.
- Daily clinic patient registration preparation.
- Manage and organize multiple Physician schedules/calendars
- Update Patient charts.
- Physician-patient liaison.
- Performed end-to-end surgery coordination.
- Upload images and create hardcopy CDs of images.
- Handled prescription refill requests.
Customer Support Supervisor
Noble House Home Furnishings
11.2014 - 08.2017
- Hire, onboard, and train call center personnel.
- Conduct weekly product training.
- Created step by step training manuals of products and procedures.
- Coach call center staff through challenging customer service issues.
- Monitored staff work portals, to ensure all customer concerns were being addressed and handled efficiently and timely.
- Managed an average of 20-30 escalated calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Prepare work schedules to ensure sufficient coverage.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Skills
- Excellent verbal and written communication skills
- Proven ability to provide compassionate and effective customer service
- Strong organizational and multitasking abilities
- Familiarity with medical terminology and healthcare processes
- Ability to work collaboratively with healthcare providers and support staff
- Effective at resolving patient concerns and finding solutions
Timeline
Administrative Assistant II
UCLA Health-Primary Care
06.2023 - Current
Patient Care Representative
Providence-Pacific Neuroscience Institute (PNI)
08.2021 - 06.2023
Customer Support Supervisor
Noble House Home Furnishings
11.2014 - 08.2017
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