Lekisha Christian
Antioch,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Professional Driver
Lyft
05.2019 - Current
- I was and I still am seeking a job driving customers from one destination to the next.
- Completed routes efficiently and according to compliance rules.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Drove safely in various weather and road conditions to avoid accidents.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Kept completely clean driving record with no reportable incidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Coordinated efficient routes to avoid delays and optimize schedules.
Shipping and Receiving Clerk
Kasaigroup
08.2018 - 02.2019
- Loading and unloading trailers with forklift
- Processing work orders and closing them out Filling out paperwork.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Customer Service Technician
Federal Mogul
01.2015 - 08.2018
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with coworkers and management
- Identified recurring technical issues, providing feedback to improve product quality and minimize future problems.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
Quality Control Inspector
Federal-Mogul
01.2013 - 01.2015
- Evaluated supplier materials against established specifications, ensuring adherence to high-quality standards throughout the supply chain.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Weighed products prior to shipment to confirm accuracy.
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Identified and documented quality discrepancies for management to develop resolutions.
Equipment Operator
Federal-Mogul
07.2007 - 12.2012
- Assessed work sites daily for potential hazards.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Transported materials and equipment to and from construction sites.
- Operated machining equipment safely with team of operators.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained and cleaned equipment after each job and inspected.
- Followed safety protocols while operating machinery.
Mig Welder
Tower Automotive
01.2005 - 01.2006
- Worked closely with quality control personnel to address any identified issues promptly, supporting a continuous improvement mindset within the organization.
- Upheld company standards for excellence in craftsmanship through consistent attention to detail and commitment to producing high-quality workmanship on each task performed using MIG welding techniques.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Assisted in training new employees on MIG welding techniques, resulting in increased productivity levels for the team.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
Packer
Cumberland Swan
01.2004 - 12.2005
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Completed daily orders with expert picking and packing of shipments.
- Monitored packaging machinery to make needed adjustments.
- Optimized space utilization within packages, minimizing waste and reducing shipping costs.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Loaded and unloaded items from production line.
- Inspected items for defects and damage.
- Re-packaged damaged or incorrectly packaged items.
Sales Associate/Cashier
Wonder Hostess Bakery Outlet
01.1999 - 01.2001
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened and closed out store on a daily basis.
Education
General Education Development -
Cohn Adult High School
Skills
- Windows 98/keyboarding (10 years)
- RF Scanner
- Welding
- Reach Truck
- Order Picker
- Multishifter
- Cushman
- Fabrication
- Forklift
- Pallet Jack
- Blueprint Reading
- SAP and Manhattan software
- Microsoft Excel
- ISO 2013
Certification
- Mig welder, 05/01/05, Present, A mig welding certification from Tennessee tech in Murfreesboro, Tennessee
- Microsoft Office Excel, 06/01/15, Class was given at Federal Mogul
- ISO 2013 Auditor, 01/01/13, A certificate given to all ISO auditors at Federal Mogul
Additional Information
I am seeking to expand my knowledge and services. I am lookin forward to grow and learn and become a part of an incredible work team.
Timeline
Professional Driver
Lyft
05.2019 - Current
Shipping and Receiving Clerk
Kasaigroup
08.2018 - 02.2019
Customer Service Technician
Federal Mogul
01.2015 - 08.2018
Quality Control Inspector
Federal-Mogul
01.2013 - 01.2015
Equipment Operator
Federal-Mogul
07.2007 - 12.2012
Mig Welder
Tower Automotive
01.2005 - 01.2006
Packer
Cumberland Swan
01.2004 - 12.2005
Sales Associate/Cashier
Wonder Hostess Bakery Outlet
01.1999 - 01.2001
General Education Development -
Cohn Adult High School
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Kelley service award, 11/01/07
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Kelley service award, 11/01/07