LeKisha Lacy
Port Allen,LA
Summary
Experienced hospitality and caregiving professional with a strong record of safety compliance, time management, and attention to detail. Known for organized multitasking, calm leadership, and compassionate support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Caregiver
A First Name Basis
Baton Rouge, Louisiana
03.2025 - Current
- Assisted clients with bathing, dressing, and grooming to enhance personal hygiene and promote dignity.
- Facilitated mobility, transfers, and safe walking to ensure client safety during daily activities.
- Supported mobility, transfers, and safe walking throughout daily routines.
- Prepared meals and snacks based on client care plans and dietary needs.
- Observed client condition and shared changes with family and care team.
- Delivered companionship and engaging conversation to foster emotional well-being and reduce feelings of isolation.
Front Office Manager
Holiday Inn
Baton Rouge, Louisiana
10.2023 - 10.2024
- Managed Holiday Inn front desk operations and guest service standards.
- Managed daily operations of the front office, greeting guests and answering phone calls and emails.
- Supervised reservations, arrivals, departures, and room assignment workflows.
- Scheduled front office staff and balanced daily shift coverage.
- Trained front desk associates on Holiday Inn procedures and brand expectations.
- Processed billing, folio adjustments, and payment verification at checkout.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Coordinated with housekeeping on room readiness and guest requests.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Responded to incoming phone calls to address customer inquiries and provide assistance. to respond to customer inquiries and transferred calls to appropriate staff members.
- Analyzed customer feedback data to identify areas of improvement.
- Achieved budget targets by monitoring expenses and adjusting operational strategies. and quality standards by proactively leading team members and monitoring operations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Liaised with vendors like the housekeeping department, security personnel regarding guest requests or concerns.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Monitored property management system records and daily front office reports.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Monitored compliance with health and safety regulations within the front office area.
- Managed inventory levels for supplies used at the front desk such as stationery items, key cards.
- Monitored office inventory to maintain supply levels.
- Created and optimized employee schedules for shift coverage.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisitions.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Asst Team Lead
H & R Block Tax Services
Baton Rouge, Louisiana
12.2021 - 04.2022
- Monitored workflow during peak tax season, optimizing team assignments for maximum efficiency.
- Supported tax preparation teams with H&R Block client intake and document review.
- Maintained confidential client records and organized tax service paperwork.
- Maintained a safe work environment by monitoring staff adherence to safety rules and regulations.
- Resolved technical issues for team members, ensuring seamless operations. to team members.
- Collaborated with management to develop team goals aligned with organizational objectives.
- Achieved customer satisfaction rating by guiding customers to best purchasing decisions and by delivering courteous, prompt, and expert service.
- Analyzed customer feedback surveys and implemented changes accordingly based on results.
- Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
Front Office Manager
Embassy Suites
Baton Rouge, Louisiana
10.2018 - 11.2021
- Managed Holiday Inn front desk operations and guest service standards.
- Supervised reservations, arrivals, departures, and room assignment workflows.
- Coordinated with housekeeping on room readiness and guest requests.
- Handled guest complaints, service recovery, and follow-up communications.
- Scheduled front office staff and balanced daily shift coverage.
- Trained front desk associates on Holiday Inn procedures and brand expectations.
- Processed billing, folio adjustments, and payment verification at check-out.
- Monitored property management system records and daily front office reports.
- Managed the daily operations of the front office, which included greeting guests, answering phone calls, and responding to emails.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationery items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Liaised with vendors like the housekeeping department, security personnel regarding guest requests or concerns.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between customers or staff members professionally.
- Ensured compliance with health and safety regulations within the front office area.
- Oversaw daily operations of the front office, ensuring efficient and effective service delivery.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Developed and maintained a positive working environment, fostering team collaboration.
- Managed team of XX front office staff, including hiring, training, and performance evaluations.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Implemented loyalty programs and promotional offers to retain and attract guests.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned daily tasks to front office staff to ensure smooth operations. Monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Warren Easton Senior High
New Orleans, LA05-1994
Hospitality
LSU School Of Hospitality
LSUSkills
- Safety compliance
- Attention to detail
- Time management
- Multitasking and organization
- Empathetic listening
- Respectful and compassionate
- works well with others
- patient under pressure
- Strong ethics
Timeline
Caregiver
A First Name Basis
03.2025 - Current
Front Office Manager
Holiday Inn
10.2023 - 10.2024
Asst Team Lead
H & R Block Tax Services
12.2021 - 04.2022
Front Office Manager
Embassy Suites
10.2018 - 11.2021
High School Diploma -
Warren Easton Senior High
Hospitality
LSU School Of Hospitality