Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
CustomerServiceRepresentative
LEKISHA WOOTEN

LEKISHA WOOTEN

Kansas City,MO

Summary

Hardworking person you can trust to get the job done Disciplined worker with success in working within busy, fast-paced settings. Written and verbal communication skills.Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions. Shows ability to diagnose complex customer issues, troubleshoot effectively, and find solutions through both phone conversations and digital interactions. Proactively identify and address customer concerns through data analysis, leading to increased customer retention and positive feedback." Skilled professional offering several years' experience. Expert in sorting incoming and outgoing mail using automated processing equipment. Focused on maintaining high production goals when working in team-oriented environments. Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional. Focused individual with many years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Mail Handler

USPS
07.2005 - Current
  • Ensured that all parcels were packed properly before shipping out of facility
  • Assisted in loading and unloading trucks with mail, packages, and other materials
  • Maintained accurate records of all incoming and outgoing mail items
  • Labeled containers with proper destination addresses for efficient distribution
  • Reported any discrepancies or damaged packages to supervisor immediately
  • Sorted incoming mail for delivery to the appropriate departments or individuals
  • Prepared bulk shipments using shrink-wrapping machine
  • Loaded trays of envelopes into automated sorting machines
  • Provided customer service by answering questions about mailing services offered
  • Organized outgoing mail into designated bins according to postal regulations
  • Adhered strictly to postal regulations regarding package size, weight limits
  • Utilized handheld scanners to track deliveries and update inventory levels
  • Followed safety procedures when handling hazardous materials like chemicals and fuels
  • Identified inconsistencies between address labels and delivery locations
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
  • Operated mail processing equipment and manually sorted mail
  • Used portable electronic scanner to track parcels and record tracking progress
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods
  • Separated mail to be transported to relay boxes along route for subsequent delivery
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence
  • Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination
  • Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate
  • Handled undeliverable mail in accordance with established procedures
  • Weighed parcels, calculating costs based on type, total weight and final destination

Pro Cashier

The Home Depot
08.2024 - 02.2025
  • Pro cashier /sales
  • Big accounts outbound inbound calls
  • Sign customers up for pro accounts
  • Customer service
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Operated POS cash register and equipment to collect payments.
  • Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
  • Coordinated with other departments to streamline cross-functional workflows using integrated POS tools.
  • Reduced downtime for businesses by providing timely on-site technical support for POS systems.
  • Reduced instances of fraud and theft by implementing advanced security measures within the POS environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Reduced damaged goods by employing safe packaging methods and materials.
  • Lifted up to Number pounds on regular basis.
  • Participated in warehouse improvement initiatives by offering constructive feedback and suggestions based on personal experiences and industry best practices.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
  • Identified opportunities for process improvement within the CRM system, resulting in increased efficiency and productivity.
  • Maintained accurate records of all sales activities, including contacts, proposals, and follow-up efforts, in the company''s CRM system to ensure seamless communication across teams.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Use translator for bilingual

Clerk

IRS
04.2000 - 06.2004
  • Separate 1040s make corrections
  • Go through envelopes for mail
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Reduced network downtime with proactive monitoring and swift issue resolution.
  • Improved overall customer satisfaction with effective issue resolution and prompt response to inquiries.

Customer Service Representative Remote

NCO
03.2002 - 05.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Improved team communication and coordination with the use of advanced communication equipment and protocols.
  • Provided ongoing communication with key contacts on changing demands.
  • Delivered expert consulting services on best practices for successful deployment and utilization of Microsoft 365 technologies alongside SharePoint solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Increased sales leads by developing and implementing effective sales estimation strategies.
  • Boosted sales revenue by implementing customized sales strategies tailored to individual clients'' needs.

Customer Service Representative

AT&T
11.2000 - 02.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Retail Sales Associate

Just for Feet
02.1998 - 11.2000
  • Sell apparel and shoes greet customers

Cashier

Burlington Coat Factory
01.1995 - 09.1998
  • Layaways customer service retail store credits

Education

No - Early Childhood Education

Penn Valley
Kansas City, MO

Online course - Business

AIU Online
Atlanta, GA

High School Diploma -

Center High School
Kansas City, MO
05.1999

Skills

  • Customer service
  • Data entry
  • Transcribing
  • Telecommute
  • Credit card/account payments
  • Work from home
  • Remote
  • Virtual assistance
  • Problem-solving skills
  • Distribution Services
  • Staff Development
  • Mail distribution
  • Chat agent
  • Moderator
  • Hand-Eye Coordination
  • Mail handling
  • Team Collaboration
  • Mail delivery
  • Strong organization skills
  • Shipment Preparation
  • Workplace Safety

Personal Information

Willing To Relocate: Anywhere

Timeline

Pro Cashier

The Home Depot
08.2024 - 02.2025

Mail Handler

USPS
07.2005 - Current

Customer Service Representative Remote

NCO
03.2002 - 05.2004

Customer Service Representative

AT&T
11.2000 - 02.2002

Clerk

IRS
04.2000 - 06.2004

Retail Sales Associate

Just for Feet
02.1998 - 11.2000

Cashier

Burlington Coat Factory
01.1995 - 09.1998

No - Early Childhood Education

Penn Valley

Online course - Business

AIU Online

High School Diploma -

Center High School
LEKISHA WOOTEN