Laurel Elaine Kline
Self Employed
Defuniak Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Substitute Teacher
Walton County School Board
09.2018 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Developed rules and set goals to maintain order in classroom.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Helped students develop life-long learning skills and good study habits.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Worked with principal's office on disciplinary and safety issues.
Assistant
Metal Scrap Services LLC
08.2018 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Authored clear and professional business documents.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Provided accurate and effective product solutions to customers and promoted sales.
- Attended to office operations and required paperwork.
- Performed market analysis, assessing opportunities and collecting competitor intelligence.
- Assisted manager in all aspects of business operations.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Promoted sales by acquiring product knowledge and providing product solutions to customers.
- Worked closely with coworkers to strategically plan for company growth.
- Greeted guests in with friendliness and professionalism.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Enhanced efficiency of work by organizing resources, records and personnel to accomplish demanding targets.
Nanny/Babysitter
08.2018 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Played games, worked on puzzles and read books to young children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands and share by leading by example.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Communicated positively with children and guardians.
- Provided developmentally appropriate activities for children.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety.
- Made healthy snacks and meals for 2-4 children.
Customer Service Associate(Appliances)/Delivery Coordinator/Pro Services Customer Service Associate(Account Coordinator)
Lowe’s
06.2020 - 02.2022
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Adhered to social distancing protocols and wore mask or face shield.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Worked with pro customers to understand needs and provide excellent service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Received and processed stock into inventory management system.
- Served customers and followed outlined steps of service.
Hostess/Food Runner
C BBQ Family Restaurant
08.2018 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Documented reservations and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Customer Service Representative
General Dynamics
10.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Server/Bartender/Assistant Manager
05.2016 - 10.2017
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked guests' identification before serving alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected orders and relayed them to bartenders quickly and accurately.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual restaurant while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Drafting Intern
Science Applications International Corporation
Panama City Beach, FL
05.2015 - 10.2015
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team-building activities to enhance working relationships.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
Volunteer
JROTC
08.2011 - 12.2014
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Encouraged donations by supporting community fundraising events and campaigns.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Used strong interpersonal communication skills to convey information to others.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported program leaders with administrative support duties.
- Supported staff with clerical work and other office tasks.
- Assisted with recordkeeping to maintain data for ongoing grant funding and regulatory compliance.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Assisted with special events or programs.
Education
No Degree - Drafting Technology
Florida Panhandle Technical College
Chipley, FL 10.2014 - 02.2016
High School Diploma -
Holmes County High School
Bonifay, FL 08.2011 - 06.2015
No Degree - Food Preparation And Safety
ServSafe
Panama City Beach, FL 07.2017 - 07.2017
Associate of Arts - Liberal Arts And General Studies
Northwest Florida State College
Niceville, FL 01.2014 - 05.2021
Bachelor of Arts - Business Administration And Management
Northwest Florida State College
Niceville, FL 06.2021 - Current
Skills
Organizational abilities
Accomplishments
- High Achiever
- Organized
- Creative Problem Solver
- Team Builder
- Service Oriented
- Leader
Affiliations
Cultural Arts Alliance of Walton County
LongLeaf Writers Conference 2019 & 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Bachelor of Arts - Business Administration And Management
Northwest Florida State College
06.2021 - Current
Customer Service Associate(Appliances)/Delivery Coordinator/Pro Services Customer Service Associate(Account Coordinator)
Lowe’s
06.2020 - 02.2022
Substitute Teacher
Walton County School Board
09.2018 - Current
Assistant
Metal Scrap Services LLC
08.2018 - Current
Nanny/Babysitter
08.2018 - Current
Hostess/Food Runner
C BBQ Family Restaurant
08.2018 - 01.2020
Customer Service Representative
General Dynamics
10.2017 - 04.2018
No Degree - Food Preparation And Safety
ServSafe
07.2017 - 07.2017
Server/Bartender/Assistant Manager
05.2016 - 10.2017
Drafting Intern
Science Applications International Corporation
05.2015 - 10.2015
No Degree - Drafting Technology
Florida Panhandle Technical College
10.2014 - 02.2016
Associate of Arts - Liberal Arts And General Studies
Northwest Florida State College
01.2014 - 05.2021
High School Diploma -
Holmes County High School
08.2011 - 06.2015
Volunteer
JROTC
08.2011 - 12.2014
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